Opt for Drop and Go. You can leave right after your consultation and skip waiting to make a payment or scheduling your next visit.
You will receive an SMS notifying you of your final bill 1 to 7 days after your appointment. You may settle your bill via our online payment system, using AXS machine or 7-eleven.
You will receive an SMS regarding your follow up appointment (if any) the next day. The appointment letter will also be mailed to your address. You can change your appointments using the appointment system or HealthBuddy app.
You can also ask our care team about our video consultation service. We are offering the option of remotely attending your medical appointments for selected services. You will be connected to a member of your clinical care team in the Hospital via a secure video conferencing platform, accessible on your smartphone or computer.
Opt for Medication Delivery Service and have your medications delivered to your preferred location for free. This will reduce time spent at the hospital and save additional trips to refill prescriptions. Our outpatient pharmacies remain open to serve patients who need to collect newly started and urgent medications.
The Drop & Go initiative at SGH SOCs allows patients to make payment at their convenience thus saving time on making payment at the clinic. You will receive an SMS regarding your follow up appointment (if any) the next day. The appointment letter will also be mailed to your address. You will receive an SMS notifying you of your final bill 1 to 7 days after your appointment. After which, you may make payment via Healthy buddy or our other available modes of payment. During this period of COVID-19, we wish to encourage you to use Drop & Go to reduce your wait time in the hospital to minimise exposure as much as possible.
You may check if your bill is ready for payment by logging in to Health Buddy, Health Hub or Online Payment portal with your SingPass. As it may take our system some time to process it, you will receive an SMS notifying you of your final bill 1 to 7 days after your appointment.
Sample of SMS sent to patients:
Yyou will be able to view and print the tax invoice through the highlighted link of your invoice number, which can be found on Health Buddy/ Health Hub/ SGH Online Payment Portal. Once you have paid through our modes of payment, the Payment Acknowledgement/ Receipt will be sent to the e-mail address you have provided.
Making Payment on any above platforms without SingPass
Be assured that the modes of payments on our various platforms are secured and safe as they all require you to log in through your SingPass. If you are not logging in through SingPass, you will be required to enter the OTP sent to your mobile phone as a 2-Factor Authorisation.
After your consultation, our staff will book the follow-up appointment. The details of the appointment will be sent to you via SMS. A hardcopy of the appointment letter will also be sent to you. May we trouble you to ensure that your mobile number is updated? You can update your mobile number on the Health Buddy app.
You may change your appointment on Health Buddy/ Health Hub or on our SGH website. You may also contact our Central Appointment Line at 6321 4377 for assistance with changing your appointments.