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Communication & Social Skills

Synonym(s):

Communicating with Persons with Hearing Loss

Objective: To understand what hearing loss is, and how it might affect communication with those we work or live with.

  • Understand what hearing loss is
  • Learn what causes hearing loss
  • Understand how hearing loss affects communication
  • Learn about hearing devices, their benefits and limitations
  • Discuss misconceptions about hearing loss
  • Learn how to tell that accommodations need to be made
  • Learn some ways to improve communication

Keeping Your Voice Clean - How to Care for Your Voice

  • I sound too husky. Help!
  • Why do I need to protect my voice?
  • Vocal Hygiene – handy tips on how to keep your voice healthy
  • Vocal warms-ups to last longer

The Art of Listening


Objective: To promote effective and empathetic listening skills.

  • Common issues and challenges in listening
  • Benefits of active listening
  • Non-verbal and verbal skills for active listening
  • In-session practice

To be More Assertive

Objective: To identify and build awareness on assertive behaviours, and how to cultivate them.

  • What does it mean to be assertive?
  • Thinking and behaving more assertively
  • How to respond calmly in an assertive manner when receiving unfavourable responses

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