Singapore General Hospital will NEVER ask you to transfer money over a call. If in doubt, call the 24/7 ScamShield helpline at 1799, or visit the ScamShield website at www.scamshield.gov.sg.

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Assistance for Insurance Partners

Synonym(s):

At SGH, we partner with major insurance providers locally and globally to make healthcare accessible for policyholders.

Patient Liaison Service (PLS) ensures eligible patients receive dedicated support in scheduling outpatient appointments with preferred specialists, making your care journey seamless.

Contact details for Insurance providers:

AIA

Personal insurance and AIA Vitality
Local: 1800 248 8000
Overseas: +65 6248 8000

Corporate insurance
+65 6248 8328
+65 6248 6060 (Premier International)

Mondays – Fridays
8:45 am to 5:30 pm

 

Great Eastern

Local: 1800 248 2888
Overseas: +65 6248 2888

Mondays – Fridays
9.00am to 5.30pm 

 

HSBC Life

+65 6880 4888
Mondays - Fridays (except Public Holidays)
9am to 5pm

 

Income Insurance

Health / Group / Life Insurance Claims
6788 1777

Status of existing IncomeShield Claims
6789 6886

 

 

Prudential

1800 3330 333
Mondays to Fridays (except Public Holidays)
8:30am to 5:30pm

+65 6333 0333 (Overseas / dialling via payphone)

 

 

Raffles Health Insurance

General Enquiries
+65 6286 2866

Claims Enquiries
claims@raffleshealthinsurance.com

Monday – Fridays (except Public Holidays)
8.30am - 6.00pm

 

 

Singlife

Insurance
+65 6827 9933

Mondays to Fridays (except Public Holidays)
8:45am to 5:30pm

Integrated Shield Plan Policyholders (Singaporeans / PRs)

E-filing service is available for Singapore Citizens and Permanent Residents.

For Pre-Authorisation Request and Billing Enquiries, please contact us at:

Tel: (65) 6326 6294
WhatsApp WhatsApp Chat
Email: sgh-partners@sgh.com.sg

 

For Non-Resident & Overseas Patients

For pass holders residing in Singapore or overseas patients, kindly check with your insurance provider/advisor on your insurance coverage and what is required to prepare for your treatment in SGH.