Payment Options | Singapore General Hospital

Skip the queue and pay at your own convenience.

Have your Visa or MasterCard credit or debit card ready to make the payment

Using SingPass

You will be able to download and pay your current outstanding bills, and receive email receipt for the payment made. You could retrieve/download the fully paid invoice from the History tab after the payment is made.

Pay via SingPass now >

Using Invoice Number

Do not have SingPass? Make payment by entering your Tax Invoice Number or Case Number.

Pay using Invoice Number >

For added privacy, scan QR code and pay with your personal mobile device.

Pay via HealthBuddy

You can also pay via the HealthBuddy mobile app.

Download the step-by-step guide to make a payment via HealthBuddy mobile app [988kb | PDF]

Other Payment Methods

Internet or Mobile Payment	AXS mobile Payment App or AXS e-station at www.axs.com.sg (by NETS or credit cards) SAM mobile App or SAM Web a www.mysam.sg (by credit cards only) DBS Bill Payment Service: internet banking, mobile banking, PayLah! – remember to include tax invoice number/ case number in the reference field
Self-Service Automated station	AXS Stations (by NETS and selected credit cards) SAM Self-Service Automated Machine (by NETS or credit cards)
7-Eleven Stores	Cash or NETS payment can be made at any 7-Eleven Stores
Singapore Post Office Branches	Cash, NETS or credit card payment can be made at any Singapore Post Office branches located island wide.
Telegraphic Transfer (T/T)	T/T is an electronic means of transferring funds to SGH bank account. Please pay Singapore General Hospital the full amount in Singapore Dollars indicated on each tax invoice. The payer will bear all processing fees, bank and other bank charges. Please state Payer's name, email address, contact number and case / tax invoice number clearly in the T/T instructions to facilitate updating of payment. Bank Account Details for T/T: Beneficiary Name Singapore General Hospital Pte Ltd (198703907Z) Beneficiary Address c/o 1FSS Pte Ltd Bukit Merah Central Post Office P.O. Box 540 Singapore 911532 Attention : 1FSS – SingHealth AR Bank name DBS Bank Limited Address 12 Marina Boulevard, Level 45 Marina Bay Financial Centre, Tower 3 Singapore 018982 Bank a/c number 003-957942-0 Bank code 7171 Branch code 003 SWIFT or BIC code DBSSSGSGXXX Any Enquiries on T/T, you might contact: askshs@1fss.com.sg
Foreign Cards BCA (Indonesia) MyDebit (Malaysia) RuPay (India)	Accepted over SGH payment counters Refunds (if any) by: - Telegraphic Transfer (T/T) or bank transfer * Please provide patient’s email and contact details to the cashier to facilitate refunds (if any)
NETS QR	Accepted over SGH payment counters Refunds (if any) by: - Telegraphic Transfer (T/T) or bank transfer *Please provide patient’s email and contact details to the cashier facilitate refunds (if any).

Refunds

Refunds, if any, shall be made only after offsetting against all outstanding bill(s) owing by the patient.

For payments made via credit card, refunds will be credited back to the same credit card.
W.e.f 15 Jan 2024, for payments via NETS, cheque, cash or SGH self-service stations, refunds will be processed via PayNow to local bank accounts registered with NRIC or FIN.
Processed within 10 working days from final bill date.

Any enquiries on refund, you can send us your request online >

Receiving Your Outstanding Bill

You will receive an SMS from us to view your outstanding bill online. You can also request for your final bill below.

Enquiries on Payment

For enquiries on payment such as telegraphic transfer (T/T), you can contact 1FSS at:

Contact 1FSS >

If you require the final bill, you can request for it here:

Request for final bill >

FAQs

Bills & Payments

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Cash payment will no longer be accepted over the counter from 8 April 2021. For the list of payment options, please click here.

You can use Visa or MasterCard to make payments on SingHealth HealthBuddy, HealthHub and SGH PayOnline website.

Yes, you can use NETS to make payment on SingHealth HealthBuddy, HealthHub and SGH PayOnline website.

Credit balance from your bill will be used to offset any outstanding bill(s) that you may have within the same payment account.

For payment made via MobilePay/Health Hub / AXS, a receipt of the payment will be sent to the email address provided by the payer.
If you need the paper bill, you may request for bill. The receipt will be mailed to the registered mailing address.

Please note that there is only one original copy of the tax invoice and subsequent copies printed will be labelled as ‘Duplicate’ or ‘Re-print’. This is to comply with IRAS’ requirement of providing only one original copy of the tax invoice. You may login to Health Hub with SingPass login - https://eservices.healthhub.sg/ to download a copy of the tax invoice To obtain the certified true copy of the tax invoice, you may fill up the request form after payment has been made. Click here to submit your request.

You may speak to AskBillie chatbot here or send your questions to 1FSS. Please include the patient’s name, NRIC number, Visit/Case number and tell us more about your concerns.

You may login to Health Hub or Health Buddy app. Alternatively, you may submit your request to here. You will need to prepare the patient's name, NRIC number and Visit /Case number.

On the day of your visit, please inform the clinic or attending staff that you wish to make payment using your respective benefit cards.

An SMS notification will be sent to you one day after your visit to inform you that your bill is ready for payment. An SMS reminder will be sent if the bill is not settled 7 days after your visit. Alternatively, you may check if your bill is ready for payment by logging in to Health Buddy or Health Hub.

Business Office will provide an interim bill to the patient/parent on a weekly basis. If you require an update on the bill size, you may submit your request here.

In supporting our nation’s drive to be cheque-free by 2025, you can pay with our various e-payment options. We seek your understanding to arrange for electronic payment.

Medical Insurance

Please refer to the information at SGH website: MediSave, MediShield Life and Insurance

Financial Assistance

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Should you require financial assistance, you may inform the staff at Admissions or Business Office during financial counselling. Means testing will be conducted to assess your eligibility for financial assistance. You will be required to use your Insurance and Medisave account first before tapping on any available financial assistance.

For more information, please visit "MediSave, MediShield Life and Insurance" here.

You may arrange for an appointment to see our Medical Social Worker through our Central Appointments hotline at 6321 4377. For more information about financial assistance, please visit here.

Switching of Ward Type

Switching of ward type is subjected to bed availability. We have compiled useful information to help you understand the process and criteria when you opt for a change of ward type.

To switch to higher ward type, click here.

To switch to a lower ward, click here.