Visiting a patient

Visiting your loved ones at the ward?

To ensure that our patients have enough rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm. No visitors are allowed for suspected or confirmed COVID-19 patients in the isolation wards (including ARI ward) until further notice.

From 22 November 2021, only fully vaccinated visitors are allowed into the wards

For General Wards

• Maximum of 1 visitors per patient are allowed in the ward at any one time, for 30 minutes, per day

• Maximum of 2 visitors in the designated visitors list      

For Intensive Care Unit (ICU) / patients on Dangerously Ill List (DIL)

• Maximum of 2 visitors per patient are allowed in the ward at any one time, for 30 minutes, per day

• Maximum of 5 visitors in the designated visitors list. 

Vaccination-differentiated safe management measures at the Wards

SGH has also implemented vaccination-differentiated safe management measures based on the patient's and visitor's vaccination status.　　

*Fully Vaccinated Visitors include: (1) Persons who have recovered from COVID-19 within the last 270 days, regardless of their vaccination status; (2) Persons who have recovered from COVID-19 more than 270 days ago and are fully vaccinated; and (3) Persons who are medically ineligible to undergo vaccination (with acceptable poof of their medical ineligible status).

^Exceptional Conditions include: (1) DIL patients; (2) Paediatric patients; (3) Birthing/postpartum mothers; (4) Patients requiring additional care support. E.g. patients who have mental incapacities or family members who are undergoing caregiver training to better care for their loved ones after hospital discharge.

For visitors with urgent need

Visitors with urgent need (e.g. patient pass away, patient due for delivery, urgent conference with doctors) are allowed to the ward to settle their immediate needs first.

For visitors with urgent need

Visitors with urgent need (e.g. patient pass away, patient due for delivery, urgent conference with doctors) are allowed to the ward to settle their immediate needs first. They will be required to show their negative ART/PCR result or complete an ART after settling their immediate needs.

For children below 12 years old

Children below 12 years old are not allowed to visit in inpatient unless patient is in:

• Palliative care,
• ICU, or
• Under special social circumstances
  (E.g. Patient is single-parent; OR patient is depressed due to prolonged inpatient stay etc. For Team Doctors, Nursing, MSW to assess, advise and inform Visitor Services ahead of visit.)

Parents/Guardians will be required to sign an indemnity form at the Visitors Registration Counters). Validity of the Indemnity Form and approval to visit will be valid for entire admission episode. *Excludes Isolation, Labour and Neonatal Wards

At our wards

• Visitors are NOT allowed to eat or drink within the wards

• Keep your masks on at all times while in the wards

• Refrain from using patients’ toilets in the wards

• Avoid sitting on patients’ beds. 

Ward Visitors 

• Visitor’s name and identity card 
  
• Patient’s name 
  
• Patient’s ward, room and bed number 
  
• A valid local mobile number 

For infection control purposes, children below 12 years old are not permitted to visit.

Non-Ward Visitors 

• Visitor’s name and identity card 
  
• Patient’s name and identity card number  
  
• A valid local mobile number 

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: (65) 6222 3322 to request for the information.

The AVMS helps to manage the number of visitors to the wards, allowing for a more convenient and hassle-free visit at SGH. The system also facilitates contact tracing for the safety of our patients and visitors when the need arises.

Visitors to wards and visitors accompanying patients for appointments, day procedures or surgery at Level 2 are also required to register.

There are four ways to register:

• Register to visit a patient online (not available currently)
• Counter registration