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Medication Delivery Service



Enjoy the convenience of our Medication Delivery Service (MDS) and have your medications delivered to your preferred location, for free.



You Order, We Deliver - 5 Simple Steps


1. Login via SingPass on SingHealth Health Buddy App to retrieve and view your prescription records

If there are no available electronic prescription records retrieved, you may not have remaining medications to collect. You can request for a new top-up prescription online or use the Health Buddy app, if needed. 
OR
If you are given a printed SGH original prescription (non-electronic) for medications available at SGH, you will need to submit the prescription at any SGH pharmacy or at a Guardian Pharmacy with a pharmacist on duty.


2. Select the medication and order the quantity/duration required

Please check your order details (delivery address, contact number, medication order) before submission.
Note: Medications delivered are non-refundable and non-exchangeable. 


​3. Receive acknowledgement email for medication order confirmation email 

Track your order status on the Health Buddy app under "View past requests".
Request status will be changed from “New” to “Scheduled” when your order has been scheduled for delivery/collection.


​4. Receive the medications at your preferred location (Guardian pick up, PILBOX locker pick up, home or office)”

We deliver to valid local addresses within mainland Singapore (excluding offshore islands and secured areas).
Our delivery timings are:
  • Monday to Saturday: Between 10am–2pm, 2pm–6pm and 6pm–10pm
  • No delivery on Sundays, Public Holidays, and eve of the following Public Holidays – New Year, Chinese New Year, Christmas 
You will be notified when your medication parcel is out for home delivery or ready for collection from locker/Guardian
*For PILBox: Collect your medication within 36 hours  from your selected pick-up date. If the medication is not collected at the end of this period, it will be sent back to SGH Pharmacy. You can arrange for a second delivery (re-delivery fee of $8 applies) or collect the medication directly from SGH pharmacy.


​5. Make payment online

SMS will be sent to your registered mobile phone number to inform you when your bill is ready for payment.  
You can download and pay your medication bills on Health Buddy App, online or through self-service automated stations, 7-Eleven Stores & Singapore Post Office Branches.
Note: If you need a hardcopy invoice please indicate your request when placing your order. We will mail the hardcopy invoice to your address only upon request. 


For refill of a previously submitted prescription, contact us at least 1 week before medications run out.


Can I use Medication Delivery Service?


You can use MDS if:

  • You have an SGH prescription with balance supply of the medications you wish to order
    • Note: Certain types of medications cannot be delivered. Pharmacy staff will inform you if your ordered medication cannot be delivered. 
  • You have sufficient supply of medications till planned delivery date
  • You make full payment upon receipt of tax invoice number and payable amount
    • Third party payments are not extendable to include delivery service charges
    • All items delivered are non-exchangeable nor refundable
  • You, or an authorized person (aged 18 and above), are present to receive the medications at the mutually agreed delivery date, time and location 
    • Medication parcel has to be received and signed off in person
    • A fee of $8 will be imposed for any unsuccessful delivery attempt to an incorrect or invalid address provided or if no one was present to receive the medications, and for any order amendment or cancellation within 3 working days of confirmed delivery date 
    • Additional fees apply for re-delivery, urgent delivery, multiple deliveries in a month, and bulky items
By registering as a user or submitting an order, you agree to the terms and conditions.

We use SingPass for your security. Please have your login ID and password ready. 

Contact Medication Delivery Service


For enquiries, please contact Medication Delivery Service


  • Tel: (65) 6326 6969 (Monday to Friday, 9am to 5pm)
 

Other options to order your medications

Request On HealthBuddy App

Step-by-step instructions on how to use 'Medicines Order Service' on HealthBuddy app.

Sign-up at SGH Pharmacy

Approach the reception counters at the nearest SGH pharmacy to get assistance for your medication order

Sign up at Guardian pharmacy

Approach your nearest Guardian pharmacy store with a pharmacist on duty to get assistance for your medication order.

Delivery Options


Choose how you want medicines delivered

Your Home or Office

We can deliver to a valid local address within mainland Singapore, excluding offshore islands and secured areas.

PILBox at SingHealth Polyclinics

Have your medication delivered to one of the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol.

Community Pharmacy (selected Guardian Stores)

You may opt to collect your medications from any of the 16 designated Guardian pharmacy stores around Singapore.


Delivery Charges & Cancellation Policy


Delivery, amendment or cancellation charges are as follows:

Services and respective charges (incl. GST), per delivery/attempt
Normal delivery (at least 7 working days)
*Maximum 2 free deliveries per month*
FREE
Urgent delivery (less than 7 working days) $8
Bulky items
$25
Re-delivery
If recipient was not available to receive the medications at mutually agreed delivery date and time, or for unsuccessful delivery due to incorrect/invalid address provided.
$8
Order amendment or cancellation within 3 working days of confirmed delivery date $8



​FAQs

Preparing for Medication Delivery

Medication Delivery Service is available for patients who have a valid SGH prescription within 1 year of original issue date and with balance uncollected medication. After seeing the doctor, your prescription will be electronically sent to and stored in the pharmacy system. Before your medication supply runs out, submit your refill order online through SingHealth Health Buddy app or Medicine Order online and ensure you or an authorized person (aged 18 and above) are present to receive the medication at the mutually agreed delivery date, time and location. Alternatively, you may opt to have your medication delivered to selected Guardian pharmacy stores or PILBOX locker stations. Please ensure you have sufficient supply of medications till planned delivery date; do submit your order at least 7 working days before your supply runs out.
If you have been prescribed with a new medication or if there has been a change in the dosing regimen of your existing medication, your doctor will advise if you need to collect the medications from pharmacy and start on the day of consult or if you are suitable to receive your medications using our Medication Delivery Service.
You may come down to SGH to self-collect the medications at the nearest pharmacy. Please view Collecting Your Medications for more details on the pharmacy locations and operating hours.
You may request for a repeat prescription through SingHealth Health Buddy app or online (https://www.sgh.com.sg/patient-care/visiting-specialist/Pages/Express-Refill-Service.aspx). Changes to prescriptions (add-on of medications not previously prescribed) are not allowed through this service. Your request will be reviewed by your doctor. If approved, your prescription will be electronically sent to and stored in the pharmacy system. You are strongly encouraged to use our Medication Delivery Service and have your medications delivered to your preferred location, at no extra charge. For urgent requests (you have less than 2 weeks’ supply of medication), please consult a doctor at your nearest polyclinic or GP clinic.
Scan the QR code on your medication label for information on your prescribed medications or visit https://www.singhealth.com.sg/patient-care/medicine. If you have been prescribed with a new medication or if there has been a change in the dosing regimen of your existing medication, our pharmacist will contact you and provide counselling over the telephone. If necessary, a video-counselling session will be arranged.
You can cancel your request if the request status is still ‘New’. In the HealthBuddy app, click on ‘Medicines’ and select ‘Order Medicines’. Login by Singpass and click ‘View Past Requests’ to view your order. Latest request will be displayed at the top. Click on the request you would like to cancel, and scroll down to view the request status. Select ‘Cancel Request’ to cancel the delivery.

If the request status has been changed to ‘Scheduled’, kindly contact our pharmacy at 6326 6969 to cancel your request instead.

Note that order cancellations within 3 working days of confirmed delivery date will be chargeable ($8)
For such prescriptions, there are no electronic records available in the pharmacy system. You will need to submit the original copy to any nearby Guardian pharmacy during the on-duty pharmacist operating hours. Visit www.guardian.com.sg and select ‘store locator’. Key in your postal code and select the nearest store. Under store details, look for Pharmacist Details and head down with the valid original SGH prescription during the on-duty pharmacist operating hours. The Guardian pharmacist will keep the original prescription and help to take down your order. They will then send the information to SGH Medication Delivery Service so that we can help to process your order. This takes at least 7 working days.
Please contact the delivery company’s customer service at 6593 0399 or track your order using your order ID on www.tracking.im-holdings.com

After your Medication Delivery

Please contact us within 3 working days of the delivery using this link: www.sgh.com.sg/PharmacyFeedback Once the form is submitted, our staff will investigate and get back to you within 3 working days. For urgent cases, please contact our delivery pharmacy at 6326 6969 during office hours.

Payment

When your bill is ready, an SMS will be sent to your registered hand mobile phone number with the invoice number and amount to pay. Do note that hardcopy invoices will no longer be sent, unless it was specified when placing the order for delivery. View and download your PDF invoice via the SingHealth HealthBuddyHealth Buddy app or www.sgh.com.sg/payonline. You will not be able to do so after payment is complete. For information on available payment methods, please visit https://www.sgh.com.sg/pay. For more information on Singhealth Mobile Pay specifically, please visit https://www.singhealth.com.sg/patient-care/patient-visitor-info/payments
View and download your PDF invoice via the SingHealth HealthBuddy app or www.sgh.com.sg/payonline. Do note that hardcopy invoices will no longer be sent, unless it was specified when placing the order for delivery. For official receipts, you can request from Patient Financial Services. If you require a hardcopy final bill, kindly submit a request here. Our Patient Financial Services colleagues will mail the receipt to your registered mailing address after receiving your request.

My e-Prescription Records

You may view your balance using the HealthBuddy application. Log in via SingPass, and retrieve your electronic prescription records. Log in via sing pass and view your electronic balance prescription online.
This means there are no electronic prescriptions with balance available, as your medications have been fully supplied. You may request for a top up prescription, if needed. Your request is subjected to the doctor’s approval. will be sent to the clinic, and yYou will be able to see the electronic prescription in HealthBuddy if the doctor approves of your request.

Medication Delivery Sign-up and/or Collection at Guardian

No. The pharmacist at Guardian will only accept the SGH prescription and take your order request. You will receive an SMS notification when your bill is ready for payment. View and download the PDF invoice via SingHealth Health Buddy app or www.sgh.com.sg/payonline; you will not be able to do so after payment is complete. Make payment online and an email receipt will be sent to the email address provided. Cash or NETS payment can be made at any 7-Eleven Stores or Singapore Post Office branches located island wide.