Collecting Your Medications

To reduce contact time and the risk of transmission during this period, we will be closing the Pharmacy at Block 3 with effect from 17 April 2020 until further notice. For your safety, we encourage all patients to use
Medication Delivery Service.

At our outpatient pharmacies, our staff will counsel you on the proper use of your medications, including any possible side effects and precautions to observe.

Opt for free Medication Delivery Service and skip the queue

The Medication Delivery Service delivers your medications right up to your doorstep, without you having to come down to the Pharmacy at SGH for a nominal fee. Terms and conditions apply.

Ways to get your medications delivered:

Submit Request On HealthBuddy App

Use 'Medicines Order Service' on HealthBuddy app.

Sign-up at SGH Pharmacy

Submit original SGH prescription/medication list to any SGH Pharmacy

Drop-Off Your Prescription At Guardian

Submit your original SGH prescription to Guardian pharmacy stores with pharmacist service

Collecting Your Medications at the Pharmacy

Present your original prescription/ medication list at the pharmacy to collect your medications.

SGH Block 4 Level 1 Pharmacy

Mondays to Fridays: 8:30am – 6:30pm
except Wednesdays: 9.00am - 6.30pm
Saturdays: 8:30am – 1:00pm
Sundays & Public Holidays: Closed*

Bowyer Block Pharmacy

Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*

SingHealth Tower Level 3 Pharmacy

Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*

*We are closed at 1pm on eve of New Year, Chinese New Year and Christmas.

To collect medications outside of opening hours, use Medication Delivery Service

What to Bring for Your Visit

Please bring the following documents on your visit to the Pharmacy:

Original valid prescription/medication list prescribed by a Doctor from SGH within 12 months from the date of issue.
NRIC or Passport and Employment Pass/Work Permit or P,Q,R pass (if you are a foreigner)
Medical benefit cards (e.g. Civil Service card, insurance cards, letter of guarantee), financial assistance memo (e.g. Public assistance cards, Medifund memo) or signed Medisave form

On Your Arrival

Please proceed to the registration counters to submit your prescription and collect a queue ticket.

Registration

At the registration counter, please provide our staff with the following information:
What medications and their respective quantity/duration would you like to collect
Any newly prescribed medications on the prescription
Mode of payment (e.g. Medisave [Click here to find out more about using Medisave for Outpatient Consultations] , financial assistance, cash/credit card) – please provide the relevant documents for verification

To help us serve you more efficiently, please provide the above information clearly to our staff.

We will otherwise require additional time to process changes made at the point of collection.

Upon registration, you will be issued a queue ticket. Please take a seat while you wait for your number to be flashed on the queue system monitor at the waiting area, to come forward for collection. Please note that queue numbers may not be called in sequence. If you have missed your number, proceed to the missed queue counters to collect your medications.

Collection

When your queue number is called, please proceed to the counter and produce your NRIC or appointment card for verification.

Payment

After collecting your medications, please proceed to the cashier counter to make payment. We accept cash, credit cards or NETS. Please check the receipts and report any inaccuracies to the counter staff immediately. If you are making payment via Medisave, kindly proceed to Outpatient Medisave Services.