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Collecting Your Medications

You may visit any of our outpatient pharmacies to get your SGH prescription filled. 

At our outpatient pharmacies, our staff will counsel you on the proper use of your medications, including any possible side effects and precautions to observe. 

Location and Opening Hours

Our outpatient pharmacies are conveniently located around the hospital for you to collect your medications.

Block 3 Level 1 Pharmacy 

Mondays to Fridays: 8:30am – 6:30pm 
Saturdays, Sundays & Public Holidays: Closed

Block 4 Level 1 Pharmacy 

Mondays to Fridays: 8:30am – 6:30pm 
Saturdays: 8:30am – 1:00pm 
Sundays & Public Holidays: Closed

Bowyer Block Pharmacy 

Mondays to Fridays: 8:30am – 6:00pm 
Saturday, Sundays & Public Holidays: Closed

To order medications in advance before coming to collect, use Pre-Order Prescription Service

To collect medications outside of opening hours, use Medication Delivery Service

Modes of Collection


You may collect your medications in the following ways: 
  • Normal Collection
    Present your original prescription at the pharmacy to collect your medications.  
  • Express Refill Service
    The Express Refill Service provides faster and counsel-free collection of your regular medications. You may request for this service if you do not require counselling for your regular medications that you are already familiar with.
    Click here for more details > 
  • Medication Delivery Service
    The Medication Delivery Service delivers your medications right up to your doorstep, without you having to come down to the Pharmacy at SGH for a nominal fee. Terms and conditions apply.
    Click here for more details >

Pre-Order Prescription Service

Pre-Order Prescription Service (POPS) allows you to order your medications in advance. Simply email us your prescription and order. We will prepare your medications before your planned collection time, at no additional charge.

What to Bring for Your Visit


Please bring the following documents on your visit to the Pharmacy: 
  • Original valid prescription prescribed by a Doctor from SGH within 12 months from the date of issue.
  • NRIC or Passport and Employment Pass/Work Permit or P,Q,R pass (if you are a foreigner)
  • Medical benefit cards (e.g. Civil Service card, insurance cards, letter of guarantee), financial assistance memo (e.g. Public assistance cards, Medifund memo) or signed Medisave form

On Your Arrival

  • Please proceed to the registration counters to submit your prescription and collect a queue ticket. 

Registration

  • At the registration counter, please provide our staff with the following information: 
  • What medications and their respective quantity/duration would you like to collect
  • Any newly prescribed medications on the prescription
  • Mode of payment (e.g. Medisave [Click here to find out more about using Medisave for Outpatient Consultations] , financial assistance, cash/credit card) – please provide the relevant documents for verification
To help us serve you more efficiently, please provide the above information clearly to our staff. 

We will otherwise require additional time to process changes made at the point of collection. 

Upon registration, you will be issued a queue ticket. Please take a seat while you wait for your number to be flashed on the queue system monitor at the waiting area, to come forward for collection. Please note that queue numbers may not be called in sequence. If you have missed your number, proceed to the missed queue counters to collect your medications.

Collection

When your queue number is called, please proceed to the counter and produce your NRIC or appointment card for verification. 

Payment

After collecting your medications, please proceed to the cashier counter to make payment. We accept cash, credit cards or NETS. Please check the receipts and report any inaccuracies to the counter staff immediately. If you are making payment via Medisave, kindly proceed to Outpatient Medisave Services.