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Payment Information

Safe distancing is very important! With the latest government’s announcements on enhanced measures to tackle the COVID-19 transmission, why not pay your hospital bills from the comfort of your home (cash payments will no longer be accepted over the counter starting from 8 April 2020).

We would like to share some convenient ways you can pay your SGH bills without having to step out of your home, as the safety and health of our patients remains our top priority during this period. 


Internet and Mobile Payment

  1. Pay by credit cards or NETS via PayOnline  
    Patient can:
    • View and pay outstanding bills
    • Download PDF invoice (You will not be able to do so after payment is complete)
    • Receive email receipt for the payment made
  2. AXS Mobile Payment App or AXS e-station at www.axs.com.sg – by NETS or credit cards
  3. SAM Mobile App or SAM Web at www.mysam.sg – by credit cards only
  4. DBS Bill Payment Service:
    • Internet Banking
    • Mobile Banking
    • PayLah!

Self-Service Automated Station

  • AXS Stations – by NETS and selected credit cards
  • SAM Self-Service Automated Machine – by NETS or credit cards

7-Eleven Stores / Singapore Post Office Branches

Cash or NETS payment can be made at any 7-Eleven Stores or Singapore Post Office branches located island wide.

Telegraphic Transfer (T/T)

Electronic means of transferring funds to SGH bank account.

  • Please pay Singapore General Hospital the full amount in Singapore Dollars indicated on each tax invoice.
  • The payer will bear all processing fees, bank and other bank charges.
  • Please state Payer's name, email address, contact number and case / tax invoice number clearly in the T/T instructions to facilitate updating of payment.

Bank Account Details for T/T:
Beneficiary Name:
Singapore General Hospital Pte Ltd (198703907Z)

Beneficiary Address:
c/o 1FSS Pte Ltd
Bukit Merah Central Post Office
P.O. Box 540
Singapore 911532
Attention : 1FSS – SingHealth AR

Bank name:
DBS Bank Limited
Address:
12 Marina Boulevard, Level 45
Marina Bay Financial Centre, Tower 3
Singapore 018982

Bank a/c number: 003-912881-9
Bank code: 7171
Branch code: 003
SWIFT or BIC code: DBSSSGSGXXX

Refunds

  • Refunds, if any, shall be made only after offsetting against all outstanding bill(s) owing by the patient.
  • For payments made via credit card, refunds will be credited back to the same credit card.
  • For payments via NETS or cheque, refunds will be made via cheque.
  • Processed within 10 working days from final bill date.

Enquiries on Payment and Refund

Payment

Email: payment@1fss.com.sg or Call: 6407 8108

Telegraphic Transfer (T/T) Payment

Email: payment@1fss.com.sg

Refund

Call: 6407 8040


Billing & Payment

Cash payment will no longer be accepted over the counter from 8 April 2021. For the list of payment options, please click here.
You can use Visa or MasterCard to make payments on SingHealth HealthBuddy, HealthHub and SGH PayOnline website.
Yes, you can use NETS to make payment on SingHealth HealthBuddy, HealthHub and SGH PayOnline website.
Credit balance from your bill will be used to offset any outstanding bill(s) that you may have within the same payment account.
For payment made via MobilePay/Health Hub / AXS, a receipt of the payment will be sent to the email address provided by the payer.
If you need the paper bill, you may send an email to payment@1fss.com.sg  with your name and NRIC number. The receipt will be mailed to the registered mailing address.
Please note that there is only one original copy of the tax invoice and subsequent copies printed will be labelled as ‘Duplicate’ or ‘Re-print’. This is to comply with IRAS’ requirement of providing only one original copy of the tax invoice. You may login to Health Hub with SingPass login - https://eservices.healthhub.sg/ to download a copy of the tax invoice To obtain the certified true copy of the tax invoice, you may fill up the request form after payment has been made. Click here to submit your request.
You may Ask Business Office" or send an email to payment@1fss.com.sg including the patient’s name, NRIC number, Visit/Case number and tell us more about your concerns.
You may login to Health Hub or Health Buddy app. Alternatively, you may email your request to payment@1fss.com.sg with the patient's name, NRIC number and Visit /Case number.
On the day of your visit, please inform the clinic or attending staff that you wish to make payment using your respective benefit cards.
An SMS notification will be sent to you one day after your visit to inform you that your bill is ready for payment. An SMS reminder will be sent if the bill is not settled 7 days after your visit. Alternatively, you may check if your bill is ready for payment by logging in to Health Buddy or Health Hub.
Business Office will provide an interim bill to the patient/parent on a weekly basis. If you require an update on the bill size, you may submit your request here.

Financial Assistance

Should you require financial assistance, you may inform the staff at Admissions or Business Office during financial counselling. Means testing will be conducted to assess your eligibility for financial assistance. You will be required to use your Insurance and Medisave account first before tapping on any available financial assistance.

For more information, please visit "MediSave, MediShield Life and Insurance" here.
You may arrange for an appointment to see our Medical Social Worker through our Central Appointments hotline at 6321 4377. For more information about financial assistance, please visit here.

Medical Insurance

Switching of Ward Type

Switching of ward type is subjected to bed availability. We have compiled useful information to help you understand the process and criteria when you opt for a change of ward type.

To switch to higher ward type, click here.

To switch to a lower ward, click here.