During Your Visit | Singapore General Hospital

Consultations with our Specialists are strictly by appointment only.

Right Care, Right Place, Right Time

The public healthcare system is designed to make sure that all patients get the right care, in the right place, at the right time.

Making sure that patients with uncomplicated conditions are cared for by their Family Physician or in the local general hospital in your community means that a tertiary hospital such as SGH is able to care for those who have more complicated conditions.

How do I know if I am going to the right place for the right care?

Your Family Physician, in the GP clinic or polyclinic, is the best person to help determine where and who you should go to for the right care. With their clinical assessment of your condition and knowledge of the different levels of care in the healthcare system, they will be able to recommend whether you need to see a doctor with more specific expertise, ie by referring you to a specialist.

Their referral will also help you avoid problems that arise if you see the wrong type of specialist.

Tertiary Hospital Care

At SGH we emphasise a multi-disciplinary approach and team-based care, to care for our patients holistically. This means a team of doctors, nurses as well as allied health professionals such as pharmacists and therapists will be caring for you.

Before the Visit

Appointment Day

Payment

Medicine

Appointment Day

On Your Arrival
Please arrive at least 10 minutes before your registration time. You may register via the self-registration kiosk, using Healthbuddy mobile app or at the registration counter.

Registration
Upon registration, you will be issued a queue ticket and advised which consultation room your doctor is in. Please take a seat while you wait for your number to be flashed on the queue system monitor at the waiting area as well as outside the consultation room. Please note that consultation is by appointment and not on a first-come-first-serve basis.

Find out more

On your first visit, you will be given an Outpatient Appointment Card to record details of your appointments.

After your consultation

Opt for Drop and Go. You can leave right after your consultation. You will receive an SMS of your outstanding bill by 8pm on the day of your visit. If you have a follow-up appointment, we will mail you the details of the appointment within 7 working days. You can also change your appointments using the appointment system.

Visit Appointment System

Charges & Payment

Payment
You may settle your bill via our online payment system, using AXS machine or 7-eleven. Receipts are issued for all payments. Please check the receipts issued and report any inaccuracies to the staff concerned immediately.

Make Payment Online

Medisave

Medisave can be used only for the following approved outpatient treatments:

Radiotherapy
Chemotherapy
Assisted Conception Procedure (ACP) - up to a maximum of $15,000 per couple per lifetime. Please note that there is a cycle limit depending on the ACP cycle number. A patient can use her own or her spouse’s Medisave
Hepatitis B vaccination for babies delivered at the hospital, excluding tests done in connection with the vaccination
Dialysis including Haemodialysis, Continuous Ambulatory Peritoneal Dialysis and Home Dialysis. A patient can only use his/her own Medisave for these outpatient treatments
*Chronic Diseases Management Programme (CDMP) - Diabetes, Hypertension, Lipid Disorders, Stroke, Asthma, Chronic Obstructive Pulmonary Disease (COPD), Schizophrenia, Major Depression, Bipolar Disorders, Dementia, Osteoarthritis, Anxiety, Benign Prostatic Hyperplasia, Parkinson’s Disease, Nephrosis/Nephritis, Epilepsy, Osteoporosis, Psoriasis or Rheumatoid Arthritis

Find out more about the withdrawal limit for Medisave

Collecting Your Medicine

Skip the queue and opt for Medication Delivery service to have your medications delivered to your home of office for free. Alternatively, you may visit any of our outpatient pharmacies to get your SGH prescription filled.

At our outpatient pharmacies, our staff will counsel you on the proper use of your medications, including any possible side effects and precautions to observe.

Request for medication delivery

Location and Opening Hours

Our outpatient pharmacies are conveniently located around the hospital for you to collect your medications.

Block 4 Level 1 Pharmacy
Mondays to Fridays: 8:30am – 6:30pm
except Wednesdays: 9.00am - 6.30pm
Saturdays, Sundays & Public Holidays: Closed*

Bowyer Block Pharmacy
Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturday, Sundays & Public Holidays: Closed

SingHealth Tower Level 3 Pharmacy

Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*

*We are closed at 1pm on eve of New Year, Chinese New Year and Christmas.

Find out more

Emergency Care

As an Emergency Department, our priority is to attend to patients with serious illnesses and injuries. We will assess your medical condition at Triage after you have registered at our Registration Counter.

Our Commitment to you

At Singapore General Hospital (SGH), we strive to provide “Best Outcome. Best Experience” for every patient entrusted to our care.