Collecting Your Medications at the Pharmacy

Present your original prescription/ medication list at the pharmacy to collect your medications.

SGH Block 4 Level 1 Pharmacy

Mondays to Fridays: 8:30am – 6:30pm*
except Wednesdays: 9:00am – 6:30pm*
Saturdays, Sundays & Public Holidays: Closed

*Closed at 1pm on eve of New Year, Lunar New Year and Christmas

Bowyer Block Pharmacy

Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*

SingHealth Tower Level 3 Pharmacy

Mondays to Fridays: 8:30am – 6:00pm
except Wednesdays: 9.00am - 6.00pm
Saturdays, Sundays & Public Holidays: Closed*

*Closed at 1pm on eve of New Year, Chinese New Year and Christmas.

To collect medications outside of opening hours, use Medication Delivery Service

For retail pharmacy, you can find out about their location and opening hours at our amenities section here >

What to Bring for Your Visit

Please bring the following documents on your visit to the Pharmacy: 

• Original valid prescription/medication list prescribed by a Doctor from SGH within 12 months from the date of issue.
• NRIC or Passport and Employment Pass/Work Permit or P,Q,R pass (if you are a foreigner)
• Medical benefit cards (e.g. Civil Service card, insurance cards, letter of guarantee), financial assistance memo (e.g. Public assistance cards, Medifund memo) or signed Medisave form

On Your Arrival

• Please proceed to the registration counters to submit your prescription and collect a queue ticket. 

Registration

• At the registration counter, please provide our staff with the following information: 
• The medications and their respective quantity/duration you would like to collect
• Any newly prescribed medications on the prescription
• Mode of payment (e.g. Medisave [Click here to find out more about using Medisave for Outpatient Consultations] , financial assistance, cash/credit card) – please provide the relevant documents for verification
• For your safety, we will prepare your medication using your most recent prescription. Earlier prescriptions with older dosing instructions will not be used for dispensing. This helps us ensure that the medication and instructions you receive are accurate and follow your doctor’s latest treatment plan.

To help us serve you more efficiently, please provide the above information clearly to our staff. 

We will otherwise require additional time to process changes made at the point of collection. 

Upon registration, you will be issued a queue ticket. Please take a seat while you wait for your queue number to be displayed on the queue system monitor at the waiting area. When your number is shown, kindly proceed to the counter for collection. Please note that queue numbers may not be called in sequence. If you have missed your number, proceed to the missed queue counters to collect your medications.

Collection

When your queue number is called, please proceed to the counter and produce your NRIC or appointment card for verification. 

Payment

After collecting your medications, please proceed to the cashier counter to make payment. We accept cash, credit cards or NETS. Please check the receipts and report any inaccuracies to the counter staff immediately. 

Request A Repeat Prescription

Have your appointment rescheduled? Need more medication to tide over till your upcoming appointment?

Click here for more details on requesting for repeat prescription >