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Visiting a patient

Visiting your loved ones at the ward?

To ensure that our patients have enough rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm. No visitors are allowed for suspected or confirmed COVID-19 patients in the isolation wards (including ARI ward) until further notice.

To Wards

From 22 October to 21 November, only registered Caregivers/Visitors of the following will be allowed to our wards:

  • Dangerously Ill List (DIL)/ Intensive Care Unit (ICU) patients;
  • Paediatric patients;
  • Birthing/post-partum mothers; and
  • Patients requiring additional care support from registered caregivers.

Visitors will need to show a negative Antigen Rapid Test (ART) / Polymerase Chain Reaction (PCR) Test result on HealthHub obtained within 24hrs prior to each visit. This is regardless of vaccination status. You can visit any of the MOH-approved ART Providers or our ART Centre for the test.

This is in line with the Ministry of Health's announcement and to better protect our patients.

You may wish to consider using phone or video calls to keep in touch with your loved ones. Please be assured we will update you on your loved one’s condition should the need arise.    

To General Ward

  •  Registered Caregivers/Visitors of the following will be allowed to our wards:
    • Paediatric patients;
    • Birthing/post-partum mothers; and
    • Patients requiring additional care support from registered caregivers.
  • Maximum of 1 visitor per patient once per day

Visitors will need to show a negative ART/PCR result on HealthHub obtained within 24hrs prior to each visit. This is regardless of vaccination status. You can visit any of the MOH-approved ART Providers or our ART Centre for the test.

Find out more about the Antigen Rapid Test (ART) and our ART Centre >

For Intensive Care Unit (ICU) / Dangerously Ill List

  • Maximum of 2 visitors per patient are allowed in the ward at any one time, for 30 minutes, per day
  • Maximum of 5 visitors in the designated visitors list. 

Visitors will need to show a negative ART/PCR result on HealthHub obtained within 24hrs prior to each visit. This is regardless of vaccination status. You can visit any of the MOH-approved ART Providers or our ART Centre for the test.

Find out more about the Antigen Rapid Test (ART) and our ART Centre >

For visitors with urgent need

Visitors with urgent need (e.g. patient pass away, patient due for delivery, urgent conference with doctors) are allowed to the ward to settle their immediate needs first. They will be required to show their negative ART/PCR result or complete an ART after settling their immediate needs.

Children below 12 years old are not allowed to visit in inpatient unless patient is in:

  • Palliative care,
  • ICU, or
  • Under special social circumstances
    (E.g. Patient is single-parent; OR patient is depressed due to prolonged inpatient stay etc. For Team Doctors, Nursing, MSW to assess, advise and inform Visitor Services ahead of visit.)

Parents/Guardians will be required to sign an indemnity form at the Visitors Registration Counters). Validity of the Indemnity Form and approval to visit will be valid for entire admission episode. *Excludes Isolation, Labour and Neonatal Wards

At our wards

  • Visitors are NOT allowed to eat or drink within the wards

  • Keep your masks on at all times while in the wards

  • Refrain from using patients’ toilets in the wards

  • Avoid sitting on patients’ beds. 



What is Needed:

Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name 
  • Patient’s ward, room and bed number 
  • A valid local mobile number 

For infection control purposes, children below 12 years old are not permitted to visit.

Non-Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name and identity card number  
  • A valid local mobile number 

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: (65) 6222 3322 to request for the information.


Automated Visitor Management System (AVMS)

Visitor Registration KioskThe AVMS helps to manage the number of visitors to the wards, allowing for a more convenient and hassle-free visit at SGH. The system also facilitates contact tracing for the safety of our patients and visitors when the need arises.

Visitors to wards and visitors accompanying patients for appointments, day procedures or surgery at Level 2 are also required to register.

There are four ways to register:

  • Register to visit a patient online (not available currently)
  • Counter registration