Visiting a patient

Visiting your loved ones at the ward?

To ensure that our patients have enough rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm.
Only four two visitors may visit at any one time during visiting hours. We would also like to request that visitors be sensitive to the needs of other patients during visiting hours.

With effect from 30 January 2020, all visitors to our wards will have to fill up a declaration form to indicate their travel history. Those with travel history to China in the last 14 days will not be allowed to visit. The number of visitors to the wards will be limited to 2 visitors per patient at any one time during our visiting hours. To ensure all visitors are screened, we are deactivating our visitor self-registration kiosks and online registration. Proceed to the visitor registration counter on-site.

We anticipate longer than usual queues at our visitor registration counters. For our patients’ safety, please bear with us during this period.

What is Needed:

Ward Visitors

Visitor’s name and identity card
Patient’s name
Patient’s ward, room and bed number
A valid local mobile number
Travel History (Infection Control measures due to Wuhan Pneumonia)

Non-Ward Visitors

Visitor’s name and identity card
Patient’s name and identity card number
A valid local mobile number

As children have a low immunity level, we discourage visitors from bringing along their babies and children to the wards, especially the High Dependency and Intensive Care areas.

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: +65 6222 3322 to request for the information.

Visiting the Intensive Care Unit (ICU)

The ICU is a restricted area due to the serious condition of patients warded there. As these patients require a lot of rest, only two visitors are allowed at any one time during visiting hours.

Automated Visitor Management System (AVMS)

Visitor Registration Kiosk The AVMS helps to manage the number of visitors to the wards, allowing for a more convenient and hassle-free visit at SGH. The system also facilitates contact tracing for the safety of our patients and visitors when the need arises.

Visitors to wards and visitors accompanying patients for appointments, day procedures or surgery at Level 2 are also required to register.

There are four ways to register:

Self-registration kiosk
Pre-registration forms (for frequent visitors)
Request for the form with the nurses at the ward
Register to visit a patient online
Counter registration

Frequently Asked Questions

What is the purpose of having an Automated Visitor Management System (AVMS)?

The Automated Visitor Management System is designed for better management of the number of visitors to the wards, allowing for a more convenient and hassle-free visit in SGH. The system also facilitates contact tracing for the safety of our patients and visitors, when the need arises.

What is the reason for having a 4-visitor policy?

SGH has a high number of patients with complex medical conditions and lowered immunity. While we recognise the need for the presence of loved ones in a patient’s recovery process, the controlled number of visitors to the wards will reduce patients’ exposure to infection. This is a safety measure taken to keep your loved ones safe.

What are the forms of identity cards that can be used for registration?

Visitors may register using their NRIC/FIN, Senior Citizen EZ-link card, Student EZ-link card, Driving Licence and Employment Pass. The cards are scanned at the gantry for entry and exit. Visitors with foreign identification (e.g passport) may approach the registration counter for a pass to be scanned at the gantry.

What if a visitor forgets to bring his/her identity card?

He/She may approach the registration counter or use the self-registration kiosk to register.

What if the ward visitor cannot remember the patient details?

The visitor may approach the registration counter or information counter for assistance.

How will the visitor know if the quota is met or when there is an available visiting slot?

If the visitor is unable to access the gantry, the 4-visitor quota would probably have been met. The visitor will be placed on the waitlist upon scanning of his/her identification card at the gantry. An SMS will be sent to the visitor once there is an available slot.

Does the quota apply to visitors of Dangerously ill List (DiL) patients?

Visitors of DiL patients are not subjected to the 4-visitor quota and visiting hours.

What about visitors to ICU wards?

Visitors to patients in ICU wards are not subjected to the 4-visitor quota and visiting hours.

What about visitors to isolation wards?

Only 2 nominated visitors (authorised by the ward) are allowed to visit during visiting hours.

I have a family conference with the doctor out of visiting hours. How can I access the wards?

You may approach any registration counter for assistance. You should have a letter from the ward verifying such an appointment. However, if this is not available, our staff will assist to verify the appointment by contacting the ward.

Do outpatients and their accompanying visitors to clinics at Block 1, 2 and 3 need to register?

No. Only outpatients and accompanying visitors going to level 2 onwards at Blocks 4, 5 and 6/7 are required to register.

I am an outpatient and have forgotten to bring my appointment card. How do I access the gantries?

Patients who have forgotten to bring their appointment cards may use their NRIC/ FINs to access the gantries. They may also approach the registration counter for assistance.

I am an outpatient who was given an appointment letter instead of an appointment card. How do I access the gantries?

Patients who have been given an appointment letter may approach the registration counter for assistance.

Will I be able to access the gantries if I am late for my outpatient appointment?

Yes, you will be able to access the gantries. However, your accompanying visitor may need to approach the registration counter for assistance.

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