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Visiting a patient

Visiting your loved ones at the ward?

Register online to skip the queue at the Visitor Registration Counter. 

To ensure that our patients have enough rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm.
Only four one designated visitors may visit at any one time during visiting hours. We would also like to request that visitors be sensitive to the needs of other patients during visiting hours.

To keep you and your loved ones safe, only one designated visitor is allowed in the ward at any one time during our visiting hours between 12noon and 3pm, and from 5pm to 8.30pm.  Each patient can have up to five (5) designated visitors from up to two (2) households for the length of their hospital stay. No change of designated visitors is allowed.

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What is Needed:

Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name 
  • Patient’s ward, room and bed number 
  • A valid local mobile number 
  • Travel History (COVID-19 Infection Control measures)

Non-Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name and identity card number  
  • A valid local mobile number 

As children have a low immunity level, we discourage visitors from bringing along their babies and children to the wards, especially the High Dependency and Intensive Care areas.

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: +65 6222 3322 to request for the information.

Visiting the Intensive Care Unit (ICU)


The ICU is a restricted area due to the serious condition of patients warded there. As these patients require a lot of rest, only two visitors are allowed at any one time during visiting hours.

Automated Visitor Management System (AVMS)

Visitor Registration KioskThe AVMS helps to manage the number of visitors to the wards, allowing for a more convenient and hassle-free visit at SGH. The system also facilitates contact tracing for the safety of our patients and visitors when the need arises.

Visitors to wards and visitors accompanying patients for appointments, day procedures or surgery at Level 2 are also required to register.

There are four ways to register:

  • Self-registration kiosk
  • Pre-registration forms (for frequent visitors)
    Request for the form with the nurses at the ward
  • Register to visit a patient online

  • Counter registration