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Visiting a patient

Visiting your loved ones at the ward?

To ensure that our patients have enough rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm. No visitors are allowed for suspected or confirmed COVID-19 patients in the isolation wards (including ARI ward) until further notice.

From 19 August 2021, SGH has different measures for ward visitors based on their vaccination status.

For Fully or Partially Vaccinated Visitors
Show your vaccination status at our Visitor Registration Counters (VRC). Once we have your vaccination record, you do not need to register at VRC every day.

For Unvaccinated Visitors
Show your negative COVID-19 test result taken in the last 24 hours during registration at our VRC. Please refer to www.go.gov.sg/swabproviders for MOH-approved providers. Contact the clinic directly to make an appointment.

For General Wards  

From 19 August 2021, only registered Caregivers/Visitors will be allowed to our ward:

  • Maximum of 1 visitor per patient are allowed in the ward at any one time, for 30 minutes, per day
  • Maximum of 2 visitors in the designated visitors list. 
  • Each patient can receive up to two visits per day.

Visitors, including registered caregivers, who are staying in the ward beyond the allowed duration and fulfill the visiting criteria are required to undergo a COVID19 Antigen Rapid Test (ART) at our ART Centre.

Find out more about the test and our ART Centre >

For Intensive Care Unit (ICU) / Dangerously Ill List

  • Maximum of 2 visitors per patient are allowed in the ward at any one time, for 30 minutes, per day
  • Maximum of 5 visitors in the designated visitors list. 

Visitors, including registered caregivers, who are staying in the ward for more than 30mins and fulfill the visiting criteria are required to undergo a COVID19 Antigen Rapid Test (ART) at our ART Centre.

Find out more about the test and our ART Centre >

Children below 12 years old are not allowed to visit in inpatient unless patient is in:

  • Palliative care,
  • ICU, or
  • Under special social circumstances
    (E.g. Patient is single-parent; OR patient is depressed due to prolonged inpatient stay etc. For Team Doctors, Nursing, MSW to assess, advise and inform Visitor Services ahead of visit.)

Parents/Guardians will be required to sign an indemnity form at the Visitors Registration Counters). Validity of the Indemnity Form and approval to visit will be valid for entire admission episode. *Excludes Isolation, Labour and Neonatal Wards

At our wards

  • Visitors are NOT allowed to eat or drink within the wards

  • Keep your masks on at all times while in the wards

  • Refrain from using patients’ toilets in the wards

  • Avoid sitting on patients’ beds. 



What is Needed:

Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name 
  • Patient’s ward, room and bed number 
  • A valid local mobile number 

For infection control purposes, children below 12 years old are not permitted to visit.

Non-Ward Visitors 

  • Visitor’s name and identity card 
  • Patient’s name and identity card number  
  • A valid local mobile number 

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: (65) 6222 3322 to request for the information.


Automated Visitor Management System (AVMS)

Visitor Registration KioskThe AVMS helps to manage the number of visitors to the wards, allowing for a more convenient and hassle-free visit at SGH. The system also facilitates contact tracing for the safety of our patients and visitors when the need arises.

Visitors to wards and visitors accompanying patients for appointments, day procedures or surgery at Level 2 are also required to register.

There are four ways to register:

  • Register to visit a patient online (not available currently)
  • Counter registration