Overseas Emergency Evacuation

The Patient Liaison Service (PLS) also serves as the primary point of contact for evacuation companies and partners arranging the transfer of overseas Singaporean or international patients to Singapore General Hospital (SGH) for continued or specialised medical care.

We recognise that evacuation cases are often complex, urgent, and emotionally challenging. Our approach focuses on:

• Clear and consistent communication across all parties
• Timely coordination of clinical, logistical, and administrative arrangements
• Practical support throughout the transfer process

By aligning the efforts of clinical teams, evacuation providers, families, and partners, we aim to ensure that each transfer proceeds in a structured, coordinated, and safe manner.

For Families and Referrers

If you have a loved one who requires urgent medical transfer to Singapore for further treatment, the following information outlines how we can assist and what to expect during the process.

What We Do

Our team provides end‑to‑end coordination for evacuation cases, including:

• Receiving and reviewing transfer requests from referring hospitals, doctors, or evacuation partners
• Coordinating with SGH clinical teams to assess the suitability of transfer and receiving arrangements
• Facilitating admission planning
• Working closely with evacuation companies and transport providers (air, ground, or ferry) to align on transfer timing and medical requirements
• Supporting documentation and administrative processes, including financial clearance where applicable
• Maintaining clear and timely communication with all parties before and during the transfer process

Who We Work With

We collaborate closely with a wide network of stakeholders, including:

• The patient’s next‑of‑kin (NOK)
• Evacuation companies, including air and ground medical transport providers
  (Hyperlink to list of evacuation companies)
• Referring hospitals and doctors
• Insurance providers and corporate partners

How the Process Works

A designated PLS coordinator is typically assigned to support and guide each case through all stages of the transfer.

Important Information to Provide

To facilitate timely review and coordination, please include the following details in your request:

• Patient’s full name (as per passport)
• NRIC or SGH hospital registration number (if available)
• Date of birth
• Expected date of transfer to SGH
• Current medical condition and recent clinical updates
• Latest medical reports from the treating team

A comprehensive and up‑to‑date medical report is critical and should include:

• Principal diagnosis
• (For trauma cases) Nature of accident or injury
• Vital signs
• Current level of care (General Ward, High Dependency Unit, or ICU)
• Oxygen support requirements (litres per minute, if applicable)
• Ventilator support status and settings (if applicable)
• Summary of investigations, treatments completed, and response
• Current and anticipated treatment plan