Skip Ribbon Commands
Skip to main content
Menu

Getting Started with Video Consultation

Thank you for agreeing to be part of this Video Consultation service!

The Zoom meeting details will be sent to you via SMS 1 day and at least 15 minutes before the Video Consultation.
Please share this link with the patients or your next-of-kin if necessary.


Please Read This Before Your Video Consultation


  • Video Consultation is a service provided by SingHealth to facilitate care for our patients.
  • We will not be able to examine you physically, so it is important for you to clearly communicate your condition to us.
  • If you feel that Video Consultation is not suited for your care today, please let your Healthcare Professional know immediately.
  • There may be risks or limitations arising from Video Consultation that are uncommon in general or specific to you due to individual patient risk factors. Please ask your attending Healthcare Professional for more information.  
  • Personal data collected, used or disclosed for this Video Consultation will be kept confidential by SingHealth.
  • At any time during this consultation, NO screenshots or recordings are allowed by the SingHealth institution or yourself. 
  • The video-consultation service will be as per standard charges of an outpatient consultation

Getting Ready

Step 1

Download Zoom app on your computer, laptop or mobile device.

Step 2

Log in for your appointment 5-10 mins ahead of time, with your full name

Step 3

Have your IC on hand so that your healthcare professional can verify your identity

Smile!

You are all set to start your video consultation

How to obtain the MC? Can my relative join the session?

Jump to the FAQs section >


After Your Video Consultation





Please use Health Buddy app to:

1. Make Payment

2. Order Medicines Delivery

3. Manage future Appointment needs and more!


Download Health Buddy




You can also access the eServices online:

 
You will receive an SMS or Push Notification from us.

For Appointment related services, you can also call (65) 6321 4377 or email us at appointments@sgh.com.sg

For Telemedicine services, you can call (65) 6576 2611

 
 

Ordering Your Medications

You can request for Medication Delivery Service (MDS) using HealthBuddy app or online.

Medications will be delivered to your preferred location.




 

Request your doctor to email you the investigation forms 

For Laboratory tests 
  • Print the form or Retrieve from the ordering clinic
  • Bring it along and present to the laboratory on the day of investigation

For Diagnostic Radiology tests & other scans 
  • You will receive a SMS/ Push Notification of your scan appointment
  • Bring your form along and present to the counter on the day of investigation

Feedback on video consultation service

Have you given your feedback? 

To help us improve our service, we would like to hear your feedback on your Video Consultation experience. It will take an estimated less than 5 minutes to complete.





Tips for a Good Video Consultation Session 


  1. Find a comfortable and private space with no distractions
  2. Avoid typing on your keyboard (if you are using a PC or laptop) 
  3. Turn off all music/ sounds, and use a room with no or minimal background noise. Use a headphone or earpiece with a microphone is encouraged
  4. Ensure that you are in a place with good lighting, especially on your face. Ensure you are not under a shadow or have any lights shining from behind you 
  5. Please do not drive during the video consultation
  6. No recording is allowed (eg. Screenshot, photo, video or audio recording) 
  7. It will be better to use a stable Wi-Fi connection (eg. Home Wi-Fi), than your 4G/5G connection 
  8. If you are using a tablet/ smartphone, it is recommended to use a stand to hold it up, so that your hands are free



FAQs

Q: I have not received my Zoom meeting details 

A: Zoom meeting details will be sent via SMS to you 1 day before and 15 minutes before your Video Consultation. If you do not receive by then, please contact our Call Centre colleagues at (65) 6321 4377 / appointments@sgh.com.sg or the Telemedicine Team at (65) 6576 2611 / telemedicine01@sgh.com.sg

Q: Can my relatives join the Video Consultation? 

A: Yes, as long as the patient is agreeable.

Q: How will I obtain an MC (if required)?

A: You will receive an SMS with an URL to download your digital MC. Key in your date of birth to do a one-time unlock of your digital MC, and you may then save or forward the digital MC to your employer

Q: Can I request for a final bill for insurance claim? 

A: You are able to retrieve your bill from Health Buddy, under payments tab. Alternatively, you can visit “Greater convenience with eBill (sgh.com.sg)”. 

Q: What if my insurance provider/ company rejects my Video Consultation bill?

A: Video Consultation is an approved mode of consultation. You can write in to us at telemedicine01@sgh.com.sg with your details and we will assist you accordingly. 

Q: Is the Video Consultation free? 

A: Video consultation is charged at the same rate as face-to-face consultation. 

Q: Am I able to claim from MediSave for Video Consultation? 

Time-limited usage of MediSave will be extended to all chronic conditions under the Chronic Disease Management Programme (CDMP*) from 9 October 2020 onwards. Only Video Consultation charges and drugs/investigations/scans ordered for chronic conditions under the CDMP can be paid for using MediSave. 

*There are 23 conditions under the CDMP. They are diabetes (including pre-diabetes), hypertension, lipid disorder, schizophrenia, major depression, bipolar disorder, anxiety, stroke, asthma, COPD, dementia, osteoarthritis, benign prostatic hyperplasia, Parkinson’s disease, chronic kidney disease (nephrosis/nephritis), epilepsy, osteoporosis, psoriasis, rheumatoid arthritis, ischaemic heart disease, allergic rhinitis, gout and chronic hepatitis B.

Resources