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Home Research & Innovation Innovation Process Innovation

Process Innovation

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Continuous Improvement through Process Innovation

Driven by a commitment to excellence, SGH's approach to process improvement marries innovative technology with compassionate care to provide the optimal patient outcomes and experiences.

Multifaceted Process Enhancement

Our approach to process improvement encompasses three critical areas:

Robotic Process Automation (RPA)

RPA taps on software robots to automate repetitive digital tasks and workflows. Through our implementation of RPA, SGH has achieved:

A remarkable 40% reduction in administrative processing times
An additional 10,000 hours annually for our dedicated staff to devote to direct patient care

This technological advancement has not only streamlined our operations but also allow us to serve our patients more efficiently than ever before.

Process Transformation & Improvement (PTI)

Our PTI team combines Lean methodologies, Design Thinking, and Change Management to drive multidisciplinary projects that optimise hospital processes. We continuously refine our workflows and system to foster a culture of improvement, ensuring we deliver the "Best Outcome, Best Experience" for both our patients and staff, reinforcing SGH's position as a trusted leader in healthcare.

Artificial Intelligence & Automation (AIA)

AIA leverages smart technology to learn and automate decision making. SGH's AIA initiatives represent our commitment to harnessing cutting-edge technology for enhanced decision-making, improved diagnostic accuracy, and personalized patient care strategies. By leveraging AI and automation, we continue to push the boundaries of modern healthcare, combining our deep sense of responsibility with an unwavering dedication to innovation.

Our Projects

Our commitment to process improvement has yielded remarkable results:

Project Highlights

Lighternotes Using automation in healthcare to put people first

25 Aug 2025 | LighterNotes (SGH) Read Story

Patient Care 3D-Printed Custom Insoles: Advancing Diabetic Foot Care at Sengkang General Hospital SKH has piloted an innovative approach to diabetic foot care through in-house production of 3D-printed custom insoles in a cross-institution collaboration with SGH's 3D printing centre.

08 Jul 2025 Read Story

Lighternotes Creating your own AI bots is as easy as ABC (almost) Staff-built AI bots streamline healthcare tasks, boost productivity, and improve patient care—no coding skills required.

23 Apr 2025 Read Story

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Our Goals

Looking ahead, we are expanding our RPA initiatives while investing in workforce development through our in-house training programme. Our focus remains on harnessing emerging technologies to boost operational efficiency and service quality, ensuring we continue delivering meaningful improvements in patient care and staff experience.

Collaborate With Us

Process Transformation & Improvement partners with departments across SGH to enhance healthcare delivery. Our strength lies in deep healthcare domain expertise, proven collaborative approaches, and significant experience in process improvement, delivering tangible time and resource savings across hospital teams.

By partnering with us, you gain access to a forward-thinking team that combines deep healthcare domain knowledge with process optimisation expertise, driving operational efficiency, enhancing patient experiences, and setting new benchmarks in healthcare quality improvement.