Greater convenience with eBill

​FAQs

1. How do I obtain a copy of the bill?

A SMS or push notification will be sent to you when your bill is ready. You may download a soft copy of your bill using the HealthBuddy app.

2. Do I need an original bill from SGH to claim insurance?

No. Insurance companies are aware of our initiative to go digital. You may claim using the downloaded bill.

3. How long do I have to wait to receive the notification that the bill is ready?

• Outpatient bill: the SMS notification will be sent the day after your visit. Should your bill involve any claims, the processing time may be longer.
• Inpatient bill: the notification will be sent within 1 to 3 weeks of your discharge date.

4. How can I view all my bills online?

You may view and download your bills for up to 6 months from your visit / discharge date.

• You can view the paid bills for visits / discharges under the ‘History’ tab on the HealthBuddy app. 
• You can view your outstanding bills under ‘Current’ tab on HealthBuddy.

5. Can I view my family & friend’s eBills?

You will be able to access and manage your dependents’ medical bills via Health Buddy only if you are a registered Caregiver.

6. How do I register as a caregiver to access my dependent’s medical bill?

• Approach any of our Specialist Outpatient Clinic Registration Counters with your dependent and present both your original identity cards (NRIC)

• Our staff will verify the documents before activating the link

• Once done, you will be able to access your dependent(s) medical bills and appointment journey at SingHealth institutions, via the HealthBuddy app or our websites.

For more information please click on this link.