Amid the fast-paced environment of the Emergency Department, a dedicated Patient Service Associate ensures comfort, care, and seamless support.  

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In the high-pressure world of the Emergency Department, Patient Service Associates play a crucial yet often unsung role. Balancing administrative precision with a compassionate approach, they serve as the first point of contact for patients and families during critical moments. Senior Patient Service Associate, Mohamed Azmi Bin Mohamed Sani, provides calm and clarity amidst chaos.

Whether coordinating patient admissions, addressing urgent inquiries, or offering a reassuring presence, he ensures the department runs smoothly while prioritizing patient experience. His dedication not only eases the burden on medical teams but also leaves a lasting impact on countless lives. Azmi speaks about what his job entails.

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“Hidden Heroes” with LighterNotes

In 2025, the hospital’s Emergency Medicine Department (ED) will move to the new SGH Emergency /National Neuroscience Institute (SGH EM/NNI) Building. As we prepare for the move of our emergency services to the new building, LighterNotes profiles our hidden heroes who help the ED function smoothly. Strategically located on the SGH Campus, the new building will be connected with the main hospital complex to allow patients timely access to multi-disciplinary care. Besides emergency medicine related facilities, the building will also house the Acute Medical Ward, Hospital Decontamination Station, NNI Executive Office and outpatient clinics and other support services.

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