About Your Visit

What you need to know

Screening & Registration

Charges

The current charges for Emergency Department can be found here.

The charges comprises of:

Doctor’s consultation, Nursing care & treatment
Basic investigations (eg. urine test, blood sugar test, ECG)
Basic treatment (eg. plaster cast, simple suturing & wound dressing)
Standard medication (max. one week’s supply upon discharge)

Other specialised services will involve additional charges.

Payment for the A&E visit will not be made on the day itself. You will receive an SMS notification when your A&E bill is ready, and you can make payment via your HealthBuddy mobile app, or via this link. For non-residents, your bill will be mailed to your home address.

For insurance coverage of A&E charges, please check with your insurance provider.

Map of Emergency Department

Visitors

In the Consultation Wait Area

One companion is allowed

Entering Critical Care Areas

One companion is allowed only if the patient cannot manage without caregiver support (e.g. children, disabled patients etc.)

FAQs for Caregivers

Where can I wait for the Patient who is in the Resuscitation or the Critical Care Area?
Please wait at the Waiting Area outside the critical care area. If in doubt, seek help from our staff.

How can I receive updates about the Patient?
After we have assessed and stabilised the patient, doctors will update family members either in person or via telephone. Be sure to leave your handphone number if you are leaving the department. You may tell our staff your handphone number either at the registration counter or the Nurse Station.

Can I see or speak to the Patient?
In the consultation area, one visitor is allowed. In the critical care area, one visitor is allowed only if the Patient cannot manage without caregiver support (e.g. children, disabled patients etc.).

You may contact the Patient through their handphone.

Will the Patient be provided with food?
If patients are not restricted from eating or drinking, meals will be provided if patients are admitted or under observation.

Can I pass some items to the Patient?
Yes, if you are unable to visit the patient, please pass the items to our staff at the registration counter.

Where can I get food?
For F&B directions, click here.

FAQs for Caregivers

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Please wait at the Waiting Area outside the critical care area. If in doubt, seek help from our staff.

After we have assessed and stabilised the patient, doctors will update next-of-kin (NOK) either in person or via telephone. Our staff will ask for the contact details of the nominated NOK at registration, which will be captured in the system. We seek your understanding that we will only be able to update the nominated NOK as our medical team is focusing on delivering care and treatment to the patient.

In the consultation area, one companion is allowed per patient. In the critical care area, one companion is allowed only if the Patient cannot manage without caregiver support (e.g. children, patients with dementia, etc.). You may contact the patient directly via their mobile phone.

If patients are not restricted from eating or drinking, meals will be provided if patients are admitted or under observation.

You may pass the items to the Patient as long as they are not in the Resuscitation, Critical Care or Isolation areas. If you are unable to visit the patient, please pass the items to our staff at the registration counter. We strongly discourage our patients from holding on to valuables in case they are misplaced.

You can find a complete list of eateries, 24h convenience stores, gift stores and ATMs in SGH here.

Feedback

Thank you for reading through our website! As this website is still undergoing a pilot study, we would greatly appreciate your feedback on the usefulness of our website and provide any suggestions for improvement. The link to the feedback form can be found here.