Scammers are increasingly targeting members of the public by impersonating healthcare institutions and government agencies. If you've received unexpected calls, text messages, or emails claiming to be from Singapore General Hospital (SGH), clinics, or government services, you may be dealing with an impersonation scam.

Suspicious Calls and Messages from SGH?

SGH will NEVER ask you to transfer money, sharing banking details, or make payments over a phone call.

Healthcare Institution Scam Warning Signs

Be particularly cautious if someone claiming to represent SGH, another hospital, clinic, or healthcare facility:
Asks you to transfer money over the phone
Requests your banking login details
Instructs you to install mobile apps from unofficial app stores
Claims they can transfer your call directly to police
Pressures you to act immediately without allowing time to verify

Scam Website Check: Protecting Yourself Online

When visiting healthcare or government websites, always:

Verify SGH's official website is www.sgh.com.sg and government sites use .gov.sg
Look for secure connection indicators (https://)
Check for official logos and consistent branding
Be wary of websites asking for unusual personal information

What SGH Will and Won't Do

We WILL:

Direct you to official payment portals for billing matters
Ask you to visit our facilities in person to verify bills
Provide official contact numbers you can call back to verify

We will NEVER:

Ask you to transfer money during a phone call
Request banking passwords or login details
Ask you to install apps from unofficial sources
Transfer your call to police services

If You're Unsure: Take These Steps

Immediate Actions:

Don't provide any personal information if you receive a suspicious call
Hang up and call the official number of the institution directly
Verify independently by contacting the organisation through official channels

Report Suspicious Activity:

Call the 24/7 ScamShield helpline at 1799 for immediate assistance
Visit www.scamshield.gov.sg for comprehensive scam protection resources
Download the ScamShield app to report and block suspicious numbers

Trust Your Instincts

Scammers may cite your personal information such as your name or NRIC number to appear legitimate. Don't automatically trust someone just because they have your personal details. When in doubt, always verify through official channels.

If you've already provided information or transferred money, contact your bank immediately and file a police report. For urgent assistance, call 999.

This page is part of our commitment to protecting patients and the public from healthcare impersonation scams. For more information about our legitimate services and contact methods, please visit our main website or contact us directly through our official channels.

Common Questions About Government and Healthcare Communications

SGH may send legitimate text messages for appointment reminders and healthcare notifications. However, we will never ask you to transfer money, provide banking details, or take urgent financial action via SMS.

For government-related messages, legitimate government SMS messages in Singapore are sent exclusively from the gov.sg SMS Sender ID. If you receive a text message claiming to be from a government agency that doesn't come from this official sender ID, it's likely a scam. Always verify the sender before taking any action.

Authentic Singapore government websites use the .gov.sg domain. SGH's official website is www.sgh.com.sg. Before entering personal information or making payments, check the website address carefully. Scammers often create fake websites with similar-looking URLs to trick users.

Fraudulent messages often contain urgent language, requests for immediate action, or ask you to click suspicious links. Legitimate healthcare institutions like SGH and government agencies will never ask you to transfer money, provide banking details, or install apps from unofficial sources via text message.

Scam calls in Singapore often share common warning signs: the caller creates urgency, asks for immediate money transfers, requests banking passwords, or claims to transfer you to police. Legitimate organisations like SGH will never ask you to transfer money over the phone. If you're unsure, hang up and call the organisation's official number directly to verify. You can also contact the ScamShield helpline at 1799 for assistance.

Medical alert scams involve fraudsters impersonating healthcare institutions, hospitals, or medical services to deceive victims. Scammers may claim there's an urgent billing issue, outstanding medical payment, or problem with your health records that requires immediate action. They often pressure victims to transfer money, provide personal details, or install suspicious apps. Remember: legitimate healthcare providers like SGH will never demand immediate payment over the phone or ask for sensitive information through unsolicited calls.