Managing Challenging Behaviours and Conflict in the Workplace

19 - 20 January 2026

Conflict and challenging behaviours are inevitable in any workplace – but they don't have to derail morale, productivity, or relationships. This two half-day interactive course equips participants with practical strategies to navigate conflict, de-escalate tense situations, and respond to challenging behaviours with confidence, clarity, and compassion. Grounded in evidence-based communication techniques, participants will explore the underlying dynamics of workplace conflict and gain tools to foster psychological safety, accountability, and collaboration.

For the course brochure, click here.

Alternatively, you may scan the QR code or click on the web link to register. Registration closes on 18 December 2025, Thursday.

https://form.gov.sg/6875e6e5419a9f06da60819e

By registering, participant has agreed to PGAHI Terms & Conditions.

Course Details

Date(s):
19 - 20 January 2026

Timing:
​9.00 am – 1.00 pm

Duration:
2 half days

Fees (fee is inclusive of 9% GST):
S$ 700 per pax (SingHealth)
S$ 780 per pax (Regular)

Registration Closing Date:
18 December 2025, Thursday

Training Mode:
E-learning

Platform:
Zoom Cloud Meetings (Details of the zoom session links will be sent nearer the session dates.)

Target Audience:
Healthcare professionals