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WSQ Advanced Certificate in Healthcare Support (Administrative Support)

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*The programme dates are correct at time of uploading and are subjected to changes.
Duration: Approximately 3 months (Full-Time) Programme Fees:
Full Course Fee: $8,530.89 (incl GST)
Course Fee (Singaporean/SPR) with 90% SkillsFuture Funding: $853.09 (incl GST)

*Course fees are subjected to changes. Terms and conditions apply.
Surbana One
168 Jalan Bukit Merah
Singapore 150168
Program/Specialities: WSQ / Nursing Administration

For Enquries


Course Objective

This course is fully customised to train front liners to lead administrative support team in the hospital. You will learn topics that are critical in developing leadership skills to improve your team’s performance and make a difference in your workplace.

Basic Job Scope

  • Supervise and guide staff
  • Train and orientate new staff
  • Facilitate smooth service delivery through problem solving
  • Assist supervisor in roster and leave management
  • Compile and prepare statistical records
  • Assist supervisor to continuously assess counter staff and processes
  1. Demonstrate professionalism in work practices
  2. Support and guide team members
  3. Maintain workplace safety and health policies and procedures
  4. Manage operations for service excellence
  5. Perform shift administration
  6. Manage data and records
  7. Support achievement of results
  8. Perform quality audit or work processes
  9. Process patient/next-of-kin complaints
  10. Solve problems and make decisions at supervisory level
  11. Coach for service performance
  • Singapore Citizen / Singapore PR
  • 1 GCE ‘N’ Level Pass
  • Candidate must have completed WSQ Higher Certificate in Healthcare Support (Admin Support) or equivalent
  • Minimum of 1 year work experience in healthcare setting (post WSQ Higher Certificate in Healthcare Support)