Before Day Of Appointment
Please do not eat or drink anything after 10.00pm the night before the appointment, if you are undergoing investigative tests or medical treatments which require fasting.
What To Bring for Your Visit
Please bring the following documents on your first visit to the specialist clinic:
- NRIC or Birth Certificate (if you are under 15) or Passport and Employment Pass/Work Permit or P,Q, R pass (if you are a foreigner)
- Civil Service Card/Public Service Card (for civil servants and their dependants only )
- Medical Benefits Eligibility Card (for blood donors and their nominees)
- Referral letter from your polyclinic/private doctor
On Your Arrival
Please arrive at least 10 minutes before your appointment time at the specified clinic for registration.
Upon registration, you will be issued a queue ticket and advised which consultation room your doctor is in. Please take a seat while you wait for your number to be flashed on the queue system monitor at the waiting area as well as outside the consultation room. Please note that consultation is by appointment and not on a first-come-first-serve basis.
On your first visit, you will be given an Outpatient Appointment Card to record details of your appointments. Please bring this card with you each time you visit the clinic, as it will help speed up the registration process.
After your consultation, please proceed to the clinic counter to make payment for the consultation and investigative tests ordered by the doctor.
We accept cash, credit cards, NETS and personal cheques. Receipts are issued for all payments. Please check the receipts issued and report any inaccuracies to the counter staff immediately.
If your doctor has referred you for laboratory tests or investigative procedures, you are required to pay for these services before proceeding to the various service centres
Click here for more information on Outpatient Charges.
If your doctor has advised a follow-up visit, please obtain an appointment date from our counter staff. The appointment date and time will be written on your Outpatient Appointment Card.