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Medication Delivery Services

The Home Delivery Service delivers your medications right up to your doorstep, without you having to come down to the Pharmacy at Singapore General Hospital (SGH).

To apply, register with us with your original prescription.

Eligibility & Terms and Conditions

  1. This service applies to SGH prescriptions only.
  2. You should be taking regular, repeat medications.
  3. You should have at least 2 week’s of medication at home.
  4. There are no changes from your previous visit prescription.
  5. Prescription has no urgent medication, antibiotics, controlled drugs, or highly temperature-sensitive drugs. Additional charges for bulky and heavy items apply. Please check with our staff if you are unsure if this applies to your medications.
  6. Delivery charge of $8 applies. Payment to be made before delivery.. Please see below for payment details.
  7. No changes shall be made to your order after confirmation. Additional charges may be levied for cancellations and amendments.

Delivery Hours

Mondays to Thursdays (excluding public holidays), between 2pm - 6pm.

How to Register?

Step 1. Print and fill up registration form. Download the hardcopy form here.

Step 2. Submit (1) registration form and (2) original, valid prescription at Block 3 Level 1 Pharmacy. The prescription will be retained at the Pharmacy for processing.

Step 3. Delivery will be scheduled if all terms and conditions are fulfilled.

Payment Modes

You may make payment via the following modes:

1. ePay website – Visa and MasterCard only
Step 1: Login to https://ePay.singhealth.com.sg/sgh
Step 2: Click on SingPass or Non-SingPass
  • SingPass: Outstanding bill(s) will be shown once logged in
  • Non-SingPass: Key in institution name, patient details, invoice number and payment amount
Step 3: Proceed to payment
  • Key in credit card details (Visa or Mastercard)

2. AXS Machines
  • Select bill > healthcare > SGH > key in tax invoice number (PH XXXXXXX-XX) and payment amount.

3. 7-Eleven
  • Make payment with the tax-invoice number
  • Cash and NETS payment accepted

Frequently Asked Questions (FAQs)


Do you accept non-SGH prescriptions?

We accept prescriptions from SGH only.

I have a medical benefit card, can I use it to pay for the service?
Yes, approved 3rd party payers are accepted for payment of medication. However, the delivery charge of $8 will be borne by the customer/patient. Please provide us with the necessary supporting documents when you register for the service.

How do I arrange for a delivery date and time?
You may call our delivery hotline at 6326 5219 at least 2 weeks before the intended date of delivery. 

Can I change my delivery date & time?
Yes. Note that a charge will be imposed for change to confirmed orders.

How can I pay for my purchase?
Please see the Payment Modes section.

Where do you deliver to?
We deliver to anywhere within the main island of Singapore, excluding secured areas. You can specify your home or office address for this service.

Who can receive the medication? Must I be present to receive the parcel?
Either yourself or an authorised person (aged 18 and above) has to be present at the specified time to receive the medication. Personal identification must be produced upon receipt of the parcel from our delivery partner.

Please note that there will be a surcharge for subsequent re-delivery of failed or cancelled delivery attempt(s).

Full Terms and Conditions

Contract
1. This document constitutes an agreement between you, as a registered user of the Singapore General Hospital Pharmacy Home Delivery Service, herein known as the Home Delivery service, and SGH Pharmacy.

Registration and disclosure
2. Upon registration for the home delivery service, you will undertake to provide all relevant information required to perform fulfillment of the home delivery service. By registering for the home delivery service, you consent to disclose all information captured in the Singapore General Hospital Pharmacy Home delivery Service form, to all staff of pharmacy, the hospital and home delivery personnel.

3. You also warrant that you have the legal capacity to bind yourself to the Terms and Conditions stated herein. You warrant that all information that you are required to furnish about yourself is at all times true, accurate, current & complete. You further undertake to inform us to update your records as soon as any change occurs in information provided.

4. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling the prescription orders, communication to patients and provision of customer service.

5. Apart from the purposes described above, we will not share such information with any other third parties unless we have your expressed permission, or under circumstances such as disclosure required by law. We may share any aggregated demographic or statistical information with our partners. This is not linked to any personal information that can identify any individual person. To delete your personal information, please contact our customer service hotline.

Acceptance
6. SGH Pharmacy reserves the right not to accept any prescription for the home delivery service, unless the registered user satisfy the terms and conditions laid down in this agreement, and subject to users satisfying all the following criteria:
• Delivery to a valid local address.
• Only SGH prescription orders are accepted for delivery.
• Only pharmaceuticals / drugs in the hospital’s official drug list will be supplied.

7. All prescriptions should have a validity of 1 year from date of issue unless otherwise expressly stated. Any medication order to be issued beyond the one-year period must be based on a new prescription written by the doctor.

8. Each new prescription order is to be delivered to SGH Pharmacy. SGH Pharmacy will retain the originalprescription.

Delivery and Payment
9. A $8.00 fee will be levied for home delivery charges, per one time delivery. An additional fee of $6.00 will be imposed for any non-deliverable parcels, upon delivery. Normal deliveries will be made between 2.00 pm. - 6.00 pm; Delays may occur in times of bad weather. Delivery of all parcels shall be within the mainland of the Republic of Singapore only, excluding offshore islands.

10. Once the delivery date and order are confirmed, the courier charge will be imposed if cancellation of delivery is requested. Your communication with regards to the courier service shall be with our Delivery Service hotline at 6326 5219.

11. All registered users of the home delivery service are to ensure that only persons 18 years of age and above, take full delivery of, and sign over for, medications delivered at the address provided to SGH Pharmacy. The home delivery personnel cannot be held responsible for verifying the age of those taking delivery and acknowledging receipt.

12. All payments for prescription orders inclusive of home delivery charges are to be made by ePayment via Internet or AXS machine as soon as amount and invoice number is made known. 3rd party payments are not extendable to include home delivery charges. All payments shall be in Singapore dollars, and shall be inclusive of Goods and Services tax.

Checking of Medications and Product quality
13. You will undertake to check the medication labels to verify that the medications match the prescription orders upon delivery.

14. SGH Pharmacy will not be liable for any defects in products delivered unless the recipient, within 7 days of delivery of the product, communicates to SGH Pharmacy, verbally or in writing of the purported defect.

15. In such instance, SGH Pharmacy’s liability, if so determined, shall be limited either to the replacement of the products with equivalent products, or the payment of the cost of replacement of the products.

16. Return of medications, other than the above, are subject to current SGH Pharmacy medication refund policy. SGH Pharmacy reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.

Exclusion and Limitation of Liability
17. SGH shall not be liable for any losses, damages or expenses sustained by individuals or by any other person in consequence of any delays in delivery, if such delays are at request of the individuals, or owing to the inability or refusal of the individuals or those present at the address at the time of attempted delivery, to take delivery of the medication order, whether by reason of lack of reasonable access to the address or place of delivery or otherwise, or to causes beyond the control of the SGH or the home delivery personnel.

18. Your rights and obligations under these terms and conditions may not be assigned either in part or in whole without prior written consent from SGH. SGH, however, reserves the right to assign its obligations and rights under these terms and conditions. Any delay or failure on our part to take action against any breach of these terms and conditions by individuals does not constitute a waiver of any kind of our rights, now and in the future, under this agreement.

Force Majeure
19. SGH shall not be liable for any delays, omissions or failures in the performance of its obligations if such causes are the result of acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, or any other causes beyond our control.

Governing Law
20. These terms and conditions constitute the entire agreement. This agreement shall be governed in all aspects by the laws of the Republic of Singapore. If any of these terms and conditions is held to be invalid or unenforceable, the particular term(s) shall be severed to the extent that it is invalid or unenforceable, leaving the remaining terms and conditions or parts thereof enforceable.

Miscellaneous
21. Words importing the singular shall include the plural and vice versa and words importing one gender shall include either gender.

By registering, I acknowledge that I have read all the terms and conditions and agree to them.

All information herein is correct at time of printing, and subject to change without prior notice.

Last Modified Date :12 Jun 2017