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Visitor Management System FAQ

What is the purpose of having an Automated Visitor Management System (AVMS)?
The new Automated Visitor Management System is designed for better management of the number of visitors to the wards, allowing for a more convenient and hassle-free visit in SGH. The system also facilitates contact tracing for the safety of our patients and visitors, when the need arises.

What is the reason for having a 4-visitor policy?
SGH has a high number of patients with complex medical conditions and lowered immunity. While we recognise the need for the presence of loved ones in a patient’s recovery process, the controlled number of visitors to the wards will reduce patients’ exposure to infection. This is a safety measure taken to keep your loved ones safe.

What are the forms of identity cards that can be used for registration?
Visitors may register using their NRIC/FIN, Senior Citizen EZ-link card, Student EZ-link card, Driving Licence and Employment Pass. The cards are scanned at the gantry for entry and exit. Visitors with foreign identification (e.g passport) may approach the registration counter for a pass to be scanned at the gantry.

What if a visitor forgets to bring his/her identity card?
He/She may approach the registration counter or use the self-registration kiosk to register.

What if the ward visitor cannot remember the patient details?
The visitor may approach the registration counter or information counter for assistance.

How will the visitor know if the quota is met or when there is an available visiting slot?
If the visitor is unable to access the gantry, the 4-visitor quota would probably have been met. The visitor will be placed on the waitlist upon scanning of his/her identification card at the gantry. An SMS will be sent to the visitor once there is an available slot.

Does the quota appy to visitors of Dangerously ill List (DiL) patients?
Visitors of DiL patients are not subjected to the quota or visitor policy.

What about visitors to ICU wards?
Visitors to patients in ICU wards are subjected to the 4-visitor quota and visiting hours.

What about visitors to isolation wards?
Only 4 nominated visitors (authorised by the ward) are allowed to visit during visiting hours.

I have a family conference with the doctor out of visiting hours. How can I access the wards?
You may approach any registration counter for assistance. You should have a letter from the ward verifying such an appointment. However, if this is not available, our staff will assist to verify the appointment by contacting the ward.

Do outpatients and their accompanying visitors to clinics at Block 1, 2 and 3 need to register?
No. Only outpatients and accompanying visitors going to level 2 onwards at Blocks 4, 5 and 6/7 are required to register.

I am an outpatient and have forgotten to bring my appointment card. How do I access the gantries?
Patients who have forgotten to bring their appointment cards may use their NRIC/ FINs to access the gantries. They may also approach the registration counter for assistance.

I am an outpatient who was given an appointment letter instead of an appointment card. How do I access the gantries?
Patients who have been given an appointment letter may approach the registration counter for assistance.

Will I be able to access the gantries if I am late for my outpatient appointment?
Yes, you will be able to access the gantries. However, your accompanying visitor may need to approach the registration counter for assistance.

Last Modified Date :12 Mar 2012