Deposit payment is required for admission to Class A and B1 and certain procedures in Class B2 or C due to withdrawal limit under the Medisave regulations.
Deposit top-up may be requested if patient’s hospital stay is longer than estimated.
Deposit payment may be exempted if patient produces Hospital Identity Card or a Letter of Guarantee from their employer in Singapore.
For Non-resident, a letter of guarantee from a local firm or insurance company or a banker’s guarantee will have to be furnished.
Frequently Asked Questions on Deposit
Settling Your Bill
Upon discharge, you may settle your hospital bills at the following locations in
Singapore General Hospital (SGH):
- Admissions Office located at Block 5, Level 1 (8.00 am to 7.00 pm Monday to Friday, 8.00 am to 3.00pm on Saturday, Sunday & Public Holidays)
- Business Office located at Block 4, Level 1 (8.30 am to 5.30 pm on Monday to Friday, 8.30 am to 12.30 pm on Saturday)
- A&E Department, Block 3, Level 2 (for payment after office hours, 7.00 pm to 8.00 am daily)
Payment can be made using cash, credit cards, NETS or cheque (to be made payable to “Singapore General Hospital”)
Alternatively, you may use any of the following methods to pay your bills:
7-Eleven Stores / Singapore Post Office Branches
Payment can be made by cash or NETS over the counter at any 7-Eleven Stores or Singapore Post Office branches located island wide.
AXS Stations / SAM (Self-Service Automated Machine) / NETS Self-Service Stations
Payment can be made at any of the following:
- AXS Stations – by NETS, Diners, Citibank VISA or Master cards;
- Self-Service Automated Machine (SAM) – by NETS or credit cards
- NETS Self-Service Stations – by NETS, cashcard or flashpay cards
Internet and Mobile Payment
Payment can be made via
By Mail - Cheque / Credit Card Payment
Cheques should be crossed and made payable to “Singapore General Hospital”.
Please write the Case Number, Patient’s name and NRIC No. on the reverse of your cheque and mail it to “Singapore Health Services Pte Ltd, Bukit Merah Central Post Office, PO Box 540, Singapore 911532.
For Credit Card payment, please fill in your credit card details on the credit card payment slip on your bill and mail it to ““Singapore Health Services Pte Ltd, Bukit Merah Central Post Office, PO Box 540, Singapore 911532.”
Refunds, if any, shall be:
- Offset against all outstanding bills
- Processed within 10 working days of final bill date
- Paid by cheque*
*If payment is made via credit card, refund will be credited back to the same credit card.
You can use Medisave to pay your hospital bill as well as that of your immediate family, i.e. your spouse, children, parents or grandparents. If you are using your Medisave for your grandparents, they must be Singapore Citizens or Permanent Residents.
During admission, you should inform the Admissions staff that you intent to use your Medisave to pay. You should also bring along your NRIC/Passport or your CPF membership card. You will also need to sign a Medisave Authorisation Form authorising the CPF Board to deduct from your Medisave Account to pay for the hospital bill.
Medisave CAN be used for the following:
You may use your Medisave to pay for the hospital bill of non-immediate family members (ie, brother, sister, uncle, aunty, in-laws, niece and nephew), provided that the patient:
- Is staying in a B2 or C class ward
- Is a Singapore Citizen or a Permanent Resident
- Does not have a Medisave account
- Has immediate family members who do not have enough Medisave funds and cannot afford to pay for hospital bill
- Is a dependant of the Medisave account holder
Medisave CANNOT be used for the following:
- Outpatient consultation fees, tests and investigations (except for approved Chronic Disease Management)
- Charges for medical reports
- Expenditure on equipment, devices and appliances such as wheelchairs
- Private expenditures such as telephone calls, faxes and personal laundry
- Hospitalisation charges if hospitalisation is less than 8 hours, with the exception of day surgery cases
- Ambulance fees
- Rental of sleeper units
For more information for Medisave withdrawal limits for inpatient, day surgery and maternity, please visit the MOH webpage on Healthcare Financing. There is also a withdrawal limit for the use of Medisave for selected outpatient treatment, eg. renal dialysis, chemotherapy, radiotherapy, etc.
Frequently Asked Questions on Medisave
MediShield Life replaced MediShield from 1 Nov 2015, and will offer:
- Better protection and higher payouts, so that patients pay less Medisave/cash for large hospital
- Protection For All Singapore Citizens and Permanent Residents, including the very old and those who have pre-existing illnesses
MediShield Life is a basic health insurance, administered by the Central Provident Fund (CPF) Board, which helps to pay for large hospital bills and selected costly outpatient treatments, such as dialysis and chemotherapy for cancer.
MediShield Life coverage is sized for subsidised treatment in public hospitals. Those who choose to stay in a Class A/B1 wards or in a private hospital are also covered by MediShield Life. However, as MediShield Life payouts are pegged at Class B2/C wards, the MediShield Life payout will make up a small proportion of the bill only. The patient may therefore need to pay more of their bill from Medisave and/or cash.
The Government will also provide significant support to keep premiums affordable, including those who need to pay Additional Premiums:
- Premium Subsidies for the lower- to middle-income;
- Pioneer Generation Subsidies for Pioneers;
- Transitional Subsidies to ease the shift to MediShield Life for Singapore Citizens; and
- Additional Premium Support for those who are unable to afford their premiums even after premium subsidies.
MediShield Life premiums will be affordable, and may be fully paid from Medisave.
Private Medical Insurance (PMI)
Private Medical Insurance is a scheme which allows CPF members to use their Medisave savings to buy Medisave-approved Integrated Shield Plans for themselves and their dependants. Dependants refer to a member's parents, spouse, children and grandparents. Premiums can be paid from your Medisave account, with a limit of S$800 per annum per person, or S$1150 for those above 80 years old.
Each insured person can only have one Medisave-approved Integrated Shield Plan paid with Medisave. Click here for the list of private insurers.
Click here for information on Medisave Withdrawal Limits (opens up a new window to MOH website)
Frequently Asked Questions on MediShield
Financial Assistance for Singaporeans
Patients or family members who have difficulty paying for the medical bills can approach any staff who will help refer them to the medical social workers at the hospital/institution for assistance. The request will be kept strictly confidential. The amount of help given will vary, depending on multiple factors such as the bill size and the financial circumstances of the patient and his family.
The following options will be explored:
- Downgrading to subsidised class status (need to undergo financial assessment as part of the application process)
- Medifund, an endowment fund set up by the Government to help needy Singaporeans who have difficulty paying for their subsidised medical expenses even after insurance and Medisave
- Other government assistance schemes such as Medication Assistance Fund
- Appeals to the various endowment funds
Frequently Asked Questions on Medifund