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During Your Stay

Arriving at your Ward

Ward Orientation

When you arrive at the ward, our ward staff will orientate you to the ward and the facilities available. An orientation video is also available for viewing at your leisure. A ward doctor will visit you to take your detailed medical history and carry out any necessary clinical tests and/or examinations.

Wrist Identification Band

For your safety, a wrist band detailing your name, NRIC number and ward number will be given to you for wearing. Please wear it at all times while in the Hospital for identification purposes.

Daily Ward Routine

The standard daily routine in the ward comprises of ward rounds by doctors, medication, meals, visiting hours and bedtime. This routine may vary if patients are required to undergo laboratory tests, x-ray, or other clinical procedures. 

Ward Facilities and Services 

Electric Bed

Electric beds are available in all Class A1, B1 and B2 wards. These beds have been designed for the safety and convenience of our patients, and include control buttons for easy adjustment of bed positions.

Nurse Call Bell

A call bell is attached to your bed panel for you to alert the ward staff should you require their assistance.

Patients' Lockers

Lockers equipped with digital lock are available at your bedside for safekeeping of your belongings. You are advised not to bring any valuables with you during your stay at the Hospital.

If you have any valuable items on hand during admission, please arrange for them to be taken home or hand them to the nurse-in-charge for safekeeping. Singapore General Hospital will not be responsible for any loss of, or damage to patients'/visitors' personal items at the Hospital's premises, as such items are brought to the Hospital at the owners' risk.

Food Service

We offer a selection of Chinese, Indian/Muslim and Western cuisines to cater to the different palates of our patients. All our meals are specially planned by our dieticians to meet your medical requirements as well as your nutritional needs. Patients in Class A1 and B1 wards can choose from the food menu available on our 24-hour in-house TV Channel Three.

Special diets are also available to patients who need specific diet control or are undergoing special diet therapy. Should you require a consultation with one of our dieticians, please approach your any of your ward nurses for assistance.

Telephone Services

Bedside telephones are available to patients staying in the Class A1 and B1 wards. For other patients, card and coin operated phones are conveniently located at the entrance of wards. Coin operated telephones are also available along the corridors of Class B2 wards.

Handphones

We discourage the use of handphones in the wards as they interfere with medical equipment used to monitor our patients. Please request your visitors to turn off their handphones while in the ward. The use of handphones is strictly prohibited in the High Dependency Care and Intensive Care areas.

In-house Entertainment

Radio, free-to-air and cable programmes are available through the various TV channels in the wards.

Sleeper Units

Sleeper units are available for rent by patients staying in the Class A1 wards. They are available for use from 9.00pm to 7.00am daily. Please approach any of the ward nurses for assistance.

Hospitality Services

We provide the following hospitality services (on a fee-for-service basis) to help make your stay more convenient and comfortable:

  • Laundry services for your personal clothing
  • Transportation Services (taxis, limousines and ambulances)
  • The services of an in-house barber is available upon request.
  • Business Centre service (faxing, photocopying of documents).
  • Return to Home Country Arrangements

Dealing with Clinical Information  

Medical Specialists

During your stay in the Hospital, you will be attended to by a team of doctors comprising medical specialists, medical officers and house officers. You can identify our medical specialists by their black name tags. 

Consent Form

By coming to the Hospital, you are deemed to have given tacit agreement to general treatment which may be required for your condition. Certain procedures, such as surgery and the administration of anaesthesia, would require your specific consent in writing.
 
Before you sign a consent form, your doctor will explain to you the nature of the procedure and ensure that you have a full understanding of what is involved.

Updates on Your Medical Condition

Your medical records and information on your medical condition are confidential. We will only share this information with you and your next-of-kin. Should your immediate family members wish to know more about your condition, they can approach the Nurse Case Coordinator to arrange for a convenient time to meet the doctor. As it is not possible for our doctor to update all your family members who may visit you at different times, we request that you appoint one member to liaise with the doctor.

Leaving the Hospital Premises

As your safety and wellbeing is our utmost concern, we advise that you remain within the Hospital premises until you are discharged by your doctor. If you have to leave the ward for any reason, please inform the nurse-in-charge.

Patients who request to be discharged against doctors' advice will be required to sign an AOR (At Own Risk) form.

Family & Friends 

Visiting Hours

To ensure that you and other patients have adequate rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm

Generally, not more than four visitors may visit you at any one time during visiting hours. We would also like to request that visitors be sensitive to the needs of other patients during visiting hours.

As children have a low immunity level, we discourage visitors from bringing along their babies and children to the wards, especially the High Dependency and Intensive Care areas. 

Visiting the Intensive Care Unit (ICU)

The ICU is a restricted area due to the serious condition of patients warded there. As these patients require alot of rest, only two visitors are allowed at any one time during visiting hours.

Caregivers' Training

SGH provides training for caregivers, including relatives and maids. Qualified trainers will provide information on how to assist the sick or disabled person to bathe, feed, change positions in bed, transfer from bed to chair or vice versa.

The training sessions are conducted over two evenings from 5.00pm to 7.00pm, on Thursday and Friday, except on public holidays. It is necessary for the caregivers to attend the training on both days to complete the course. The training is provided free-of-charge but registration is necessary. For more details, please check with the Nurse Case Coordinator incharge of the patient in the ward. 

No Smoking

Smoking is prohibited by law throughout the Hospital complex.

Patient Information Enquiries

If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.

Alternatively, they can also call our General Enquiry line at Tel: 6222 3322 to request for the information.

Last Modified Date :02 Mar 2010