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Medication Delivery Service

Medication Delivery Services

Stay Safe. Stay Home. Let us deliver your medications to you. 

Enjoy the convenience of our Medication Delivery Service (MDS) and have your medications delivered to your preferred location, for free.

You Order, We Deliver - 5 Simple Steps


​1. Submit original SGH prescription to any SGH Pharmacy or any Guardian pharmacy stores which provide pharmacist services.

If you are given a Medication List by your clinician, you can make an order directly from HealthBuddy App.


​2. Order online via SingHealth’s Health Buddy App

​3. Receive confirmation email or SMS

​4. Receive the medications at your preferred location (home, office or secured locker box)

​5. Make payment online

For refill of a previously submitted prescription, contact us at least 3 working days before medications run out.


Can I use Medication Delivery Service?


You can use MDS if:

  • You submit the original SGH prescription to SGH Pharmacy for retention and the prescription fulfills the following criteria:
    • Has balance supply of the medications you wish to order
      Certain medications cannot be delivered (e.g. controlled drugs, medications that need to be taken immediately); your pharmacist will advise accordingly
    • Is dated within 1 year of your planned delivery date
      For example, if you wish to have your medications delivered on 5 Mar 2019, the prescription must be dated 5 Mar 2018 or later
  • You have sufficient supply of medications till planned delivery date
  • You make full payment upon receipt of tax invoice number and payable amount
    • Third party payments are not extendable to include delivery service charges
    • All items delivered are non-exchangeable nor refundable
  • You, or an authorised person (aged 18 and above), are present to receive the medications at the mutually agreed delivery date, time and location 
    • A fee will be imposed for any unsuccessful delivery attempt to an incorrect or invalid address provided or if no one was present to receive the medications, and for any order amendment or cancellation within 3 working days of confirmed delivery date 
    • Additional fees apply for re-delivery, urgent delivery, multiple deliveries in a month, and bulky items
    • We do not allow contactless delivery as it is against MOH regulations. You, or an authorised person, have to collect in-person.

By registering as a user or submitting an order, you agree to the terms and conditions.


We use SingPass for your security. Please have your login ID and password ready. 

For enquiries, please contact Medication Delivery Service



You can also opt for the following ways to order your medication

Submit Request On HealthBuddy App

Use 'Medicines Order Service' on HealthBuddy app. *Eligible for patients with Medication List

Sign-up at SGH Pharmacy

Submit original SGH prescription/medication list to any SGH Pharmacy

Drop-Off Your Prescription At Guardian

Submit your original SGH prescription to Guardian pharmacy stores with pharmacist service

Delivery Options


Choose how you want medicines delivered

Your Home or Office

We can deliver to a valid local address within mainland Singapore, excluding offshore islands and secured areas.

PILBox at SingHealth Polyclinics

Have your medication delivered to one of the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol.

Community Pharmacy (selected Guardian)

You may opt to collect your medications from any of the 11 designated Guardian pharmacy stores around Singapore.

Delivering to Your Home

We can deliver to a valid local address within mainland Singapore, excluding offshore islands and secured areas.

Our delivery timings are:

  • Monday to Saturday - between 10am–2pm, 2pm–6pm and 6pm–10pm
  • Sundays, Public Holidays, and eve of the following major Public Holidays – New Year, Chinese New Year, Christmas - No Delivery

On your selected delivery date, an SMS will be sent to the mobile number provided.

Deliver to PILBox at SingHealth Polyclinics

You can also opt to have your medication delivered to one of the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol. You will receive an SMS once your medication has been deposited into the locker.

Collect your medication within 36 hours for PILBox of your selected pickup date. If the medication is not collected at the end of this period, it will be sent back to SGH Pharmacy. You can arrange for a second delivery (re-delivery fee applies) or collect the medication directly from the pharmacy.


Delivery Charges & Cancellation Policy


Delivery, amendment or cancellation charges are as follows:

Services and respective charges (incl. GST), per delivery/attempt
Normal delivery FREE
Urgent delivery $25
Bulky items
$25
Re-delivery
If recipient was not available to receive the medications at mutually agreed delivery date and time, or for unsuccessful delivery due to incorrect/invalid address provided.
$8
Order amendment or cancellation within 3 working days of confirmed delivery date $8



Payment

You can view and pay your medication bills here, through self-service automated stations, or 7-Eleven Stores & Singapore Post Office Branches.

I have a medical benefit card, can I use it to pay for the service?

Approved 3rd party payors are accepted for payment of medications. However, delivery, amendment or cancellation charges will be borne by you. Please provide us the necessary payment documents when you register for the service.

​FAQs

Digital Prescription

With effect from 30 November 2020, patients seen at SGH Specialist Outpatient Clinics will no longer receive paper prescriptions by default. Medication orders prescribed by the doctors are electronically sent to and stored in the pharmacy system. A medication list will be provided to the patient, in place of the prescription, for reference.
The medication list is not a prescription. It is meant to serve as a reference for patients to order medications from SGH pharmacy using the SingHealth Health Buddy app. The medication list cannot be used in place of a prescription to collect medications from a pharmacy outside of SGH.
For your safety and to reduce your dwell time in the hospital, we strongly encourage all patients to use our Medication Delivery Service (MDS) and have your medications delivered to your preferred location, at no extra charge. You may place your order request using your medication list as reference through SingHealth Health Buddy app.
Your prescription records are electronically stored in the pharmacy system and you can submit an order request through SingHealth Health Buddy app even if you have lost your medication list, using an image of the medication label of the medication you wish to order. Alternatively, you can use an image of your prescription records which are accessible through HealthHub. For more information on HealthHub, visit www.healthhub.sg.
Your doctor will issue a paper prescription for you to collect your medication from a pharmacy outside of SGH.
Yes, your prescription remains valid if it is within 1 year of original issue date and has balance medication for collection. To reduce your exposure, we would strongly encourage you to drop off your original prescription at any Guardian pharmacy store with pharmacist services. The pharmacist will retain your prescription on behalf of SGH and can take your order if required. The availability and working hours of pharmacists varies from store to store. To check pharmacist duty hours, visit https://www.guardian.com.sg/store-finder.

Medication Delivery Service

Medication Delivery Service is available for patients who have a valid SGH prescription within 1 year of original issue date and with balance uncollected medication. If you have seen the doctor on or after 30 November 2020, your prescription will be electronically sent to and stored in the pharmacy system. Before your medication supply runs out, submit your refill order online through SingHealth Health Buddy app and ensure you or an authorised person (aged 18 and above) are present to receive the medication at the mutually agreed delivery date, time and location. Alternatively, you may opt to have your medication delivered to selected Guardian pharmacy stores or PILBOX locker stations. Please ensure you have sufficient supply of medications till planned delivery date; do submit your order at least 3 working days before your supply runs out. For more information on MDS, visit https://www.sgh.com.sg/MedDelivery.
If you have been prescribed with a new medication or if there has been a change in the dosing regimen of your existing medication, your doctor will advise if you need to collect the medications from pharmacy and start on the day of consult or if you are suitable to receive your medications using our Medication Delivery Service.
You may present your NRIC and collect the medications at the Block 4 Pharmacy which remains open to handle walk-ins. If you have seen the doctor at Diabetes & Metabolism Centre (DMC), you may collect the medications at Bowyer Block Pharmacy instead.
You will be provided with a medication balance slip after each collection of your medication.
You may request for a repeat prescription through SingHealth Health Buddy app or online (https://www.sgh.com.sg/patient-care/visiting-specialist/Pages/Express-Refill-Service.aspx). Changes to prescriptions (add-on of medications not previously prescribed) are not allowed through this service. Your request will be reviewed by your doctor. If approved, your prescription will be electronically sent to and stored in the pharmacy system. You are strongly encouraged to use our Medication Delivery Service and have your medications delivered to your preferred location, at no extra charge. For urgent requests (less than 3 working days’ supply of medication), please consult a doctor at your nearest polyclinic or GP clinic.
Scan the QR code on your medication label for information on your prescribed medications or visit https://www.singhealth.com.sg/patient-care/medicine. If you have been prescribed with a new medication or if there has been a change in the dosing regimen of your existing medication, our pharmacist will contact you and provide counselling over the telephone. If necessary, a video-counselling session will be arranged.

Medication Delivery Sign-up and/or Collection at Guardian

No. The pharmacist at Guardian will only accept the SGH prescription and take your order request. You will receive an SMS notification when your bill is ready for payment. View and download the PDF invoice via SingHealth Health Buddy app or www.sgh.com.sg/payonline; you will not be able to do so after payment is complete. Make payment online and an email receipt will be sent to the email address provided. Cash or NETS payment can be made at any 7-Eleven Stores or Singapore Post Office branches located island wide. If you require a “Certified True Copy” receipt for official medical claims purposes, please email payment@1fss.com.sg or call 6407 8108.