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Medication Delivery Service

Medication Delivery Services
Tired of waiting in queue? Skip the wait with Free Medication Delivery! 
Enjoy the convenience of our Medication Delivery Service (MDS) and have your medications delivered to your preferred location, for free.

You Order, We Deliver - 5 Simple Steps


​1. Submit original SGH prescription to any SGH Pharmacy

​2. Register and order online

​3. Receive confirmation SMS

​4. Make payment online

​5. Receive the medications at your preferred location (home, office or secured locker box)

For refill of a previously submitted prescription, contact us at least 3 working days before medications run out.


Can I use Medication Delivery Service?


You can use MDS if:

  • You submit the original SGH prescription to SGH Pharmacy for retention and the prescription fulfills the following criteria:
    • Has balance supply of the medications you wish to order
      Certain medications cannot be delivered (e.g. controlled drugs, medications that need to be taken immediately); your pharmacist will advise accordingly
    • Is dated within 1 year of your planned delivery date
      For example, if you wish to have your medications delivered on 5 Mar 2018, the prescription must be dated 5 Mar 2017 or later

  • You have sufficient supply of medications till planned delivery date

  • You make full payment upon receipt of tax invoice number and payable amount
    Third party payments are not extendable to include delivery service charges

  • You, or an authorised person (aged 18 and above), are present to receive the medication
    A fee will be imposed for any non-deliverable parcels, upon delivery, and for any order amendment or cancellation within 3 working days of confirmed delivery date 

By registering as a user or submitting an order, you agree to the terms and conditions.

First time user? Download the form and submit to the pharmacy.

If you have registered for the service before:

We use SingPass for your security. Please have your login ID and password ready. 

For enquiries, please contact Medication Delivery Service
  • Tel: 6326 6969 (Monday to Friday, 9am to 5pm)
  • Email: medication.delivery.service@sgh.com.sg



Delivery Charges & Cancellation Policy


Delivery, amendment or cancellation charges are as follows:

Services and respective charges (incl. GST), per delivery/attempt
Normal deliveryFREE
Urgent delivery$25
Bulky items
$25
Re-delivery
If recipient was not available to receive the medications at mutually agreed delivery date and time, or for unsuccessful delivery due to incorrect/invalid address provided.
$8
Order amendment or cancellation within 3 working days of confirmed delivery date$8



FAQs


What are your delivery timings?
Our delivery timings are 9am–1pm (Monday to Saturday), 2pm–6pm (Monday to Friday) and 7pm–10pm (Monday to Friday). There will be no delivery on Sundays, Public Holidays, and eve of the following major Public Holidays – New Year, Chinese New Year, Christmas.

Where do you deliver to?  
We deliver anywhere to a valid local address within mainland Singapore, excluding offshore islands and secured areas. Patients can also opt to have their medication delivered to the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol on a scheduled date and one of 18 bluPort lockers located across Singapore. 

Can I submit an order if I do not have a prescription, or if my previously submitted prescription has been completely filled? 
Supply of medications requires a prescription. You will need to submit the original new prescription to us before we can process your order. If you do not have one or if you need a new one, please click here

Can I submit an order using a non-SGH prescription? 
This service is open only to patients with a SGH prescription for medications available in SGH Pharmacy.

Can I amend or cancel my order after it has been submitted, or change my delivery date and/or time after it has been confirmed?
Any amendment or cancellation request received within 3 working days of confirmed delivery date will be subject to additional $8 charge.

How do I know if my online order has been successfully submitted?
You will receive an order acknowledgement at the email address you have provided.

How do I pay for my medications?
You can view and pay your medication bills here, through self-service automated stations, or 7-Eleven Stores & Singapore Post Office Branches.

I have a medical benefit card, can I use it to pay for the service?
Approved 3rd party payors are accepted for payment of medications. However, delivery, amendment or cancellation charges will be borne by you. Please provide us the necessary payment documents when you register for the service.

How do I know when my medications are ready for delivery?
On your selected delivery date, an SMS will be sent to the mobile number provided. If you have selected for delivery to PILBOX or bluPort locker boxes, you will received an SMS once your medication are in the locker box.

Can someone else receive my medications for me?
If you are unable to receive your medications, you can arrange for another person who is 18 years old and above to receive the medications on your behalf.

How do I refill a previously submitted prescription?
You can order your refill medications here. Contact us at least 3 working days before your medications run out. 

Can I get my medication delivered to all bluPort lockers?
Medication can be delivered to bluPort lockers at the following 18 locations:
  1. BluPort@1 Jervois Rd, at FairPrice Xpress, ESSO
  2. BluPort@10 Yishun Ave 9, at FairPrice Xpress, ESSO
  3. BluPort@150 Jurong East Ave 1, at FairPrice Xpress, ESSO
  4. BluPort@211 Punggol Rd, at Cheers, ESSO
  5. BluPort@239 East Coast Rd, at FairPrice Xpress, ESSO
  6. BluPort@50 Woodlands Ave 1, at FairPrice Xpress, ESSO
  7. BluPort@594 Upp Thomson Rd, at Cheers, ESSO
  8. BluPort@810 Hougang Central, at Cheers
  9. BluPort@Clarke Quay Central, at Cheers
  10. BluPort@Harbourfront Centre, at Cheers
  11. BluPort@Jurong Point Shopping Centre, at Cheers
  12. BluPort@Rivervale Mall, at Cheers
  13. BluPort@Rochester Mall
  14. BluPort@Serene Centre
  15. BluPort@SIT Dover
  16. BluPort@Tampines Central Club, at Cheers
  17. BluPort@Tampines East, Downtown Line Station, at Cheers
  18. BluPort@Tanjong Pagar Centre, at Cheers

Does the medication need to be picked up within a certain no. hours/days? What happens when the medication is not picked up?
PILBOX: If the medicine is not picked up within 36 hours from PILBOX, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged) or visit the institution’s pharmacy to collect it.

bluPort: If the medicine is not picked up within 48 hours from the lockers, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged at $8) or visit the institution’s pharmacy to collect it.


By registering, you acknowledge that you have read, fully understood and agree to the terms and conditions of the SGH Pharmacy Medication Delivery Service.

All information herein is correct at time of publication, and subject to change without prior notice.