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Thank You

Dear Sir/Madam 
Thank you for taking time writing to us. We acknowledge your enquiry/feedback and our staff will respond to you accordingly. 

For urgent request for assistance, our staff will respond by the next working day. For general enquiry, we will respond within 5 working days. For feedback, our average response time is within 14 to 21 working days. For feedback that requires more time for investigation, our staff will provide an update of status periodically. 

Should you require any urgent assistance, you may also call us at 6326 5350, during our working hours. 

Our operating hours are from 8:00 AM to 6:00 PM, Mondays to Fridays, and from 8:00 AM to 1:00 PM on Saturdays. We are closed on weekends and public holidays. 

Yours sincerely 
Office of Patient Experience
Singapore General Hospital