(CG) in SGH is a dedicated body that coordinates various units of safety and quality of care across the hospital. Incorporated in 2006, CG is a result of the Joint Commission International (JCI) accreditation in July 2005, which highlighted that synergy could be achieved if different units of safety and quality of care were brought under one umbrella led by Assoc Prof Ong Biauw Chi
, Director, Clinical Governance. These units consist of:
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- Clinical Privileging
- Clinical Review Programme
- Infection Control
- Patient Safety
- Quality Assurance
- Quality Management
What we do
We play a guiding role in improving the standard of clinical practice, while upholding a commitment to maintain and improve the quality of care provided to our patients by our clinicians – care that is accountable, systematic and sustainable. The Clinical Governance department signals, supports and strengthens initiatives to enable the hospital in providing quality healthcare in a safe, friendly, healing and holistic environment.
We work with the clinical departments and divisions to identify through patient feedback, clinical audit and review, tracking of clinical outcomes, adverse event flags and problems that impact adversely on patient care and safety.
We mobilise intra- and extra- hospital resources to facilitate Division Chairs, Heads of Department and other hospital leaders in their efforts to overcome identified problems.
We put in place structures, policies and improvement processes that will entrench good practices in contributing towards best outcomes for patients.
Four Pillars of Clinical Governance
This pillar focuses on communicating bi-directionally with patients and patient support groups. This will include identifying issues of concern, being open and transparent with hospital shortcomings and engaging the community in finding improvements to overcome them.
This pillar concentrates on minimising clinical risk and improving patient safety through identification and reduction of potential risks and examination of adverse incidents for etiology factors and trends within and across services.
Professional Development and Credentialing
Clinical practices are rapidly evolving and all practitioners will have to keep up with advances to maintain safe and competent practice. This pillar emphasises continuing professional development for all healthcare workers and also privileging and re-privileging.
Information on clinical outcomes is key to improvement and accountability. This pillar centers on tools such as promulgation of clinical standards, establishment of clinical indicators and clinical audit. The intention is to establish a culture of awareness, accountability and responsibility.