Patients have a free choice of class of ward accommodation, with the following exceptions: Non-residents, industrial accident cases and those admitted for non-basic health services, can only choose between class B1 and A. Private patients of visiting consultants and cosmetic surgery cases can only be admitted to Class A wards.

Patients are advised to choose an appropriate class which they can afford to pay.

Please tell the Nurse-in-charge of the ward that you wish to change your class of ward accommodation.
Should you request to upgrade to a higher class of ward, the hospital charges for services (except daily standard ward fee) incurred at the lower ward class up till the day of upgrading will be recomputed and charged at the higher class rate.

Only patients who are admitted to single rooms, i.e. Class A1 or A1+ Ward, are allowed to have their family member stay over with them. Sleeper Units are available for use at a minimal rental fee. Please check with the nurse on duty for more details.

You will be given financial counselling on the estimated hospital bill size upon your admission here. Your actual bill may differ from the estimate depending on your medical condition and treatment.

SOC charges
Wards charges

For follow-up treatment at SOCs after discharge, Class A/B1 patients will be charged at private rates and Class B2+/B2/C patients at subsidised rates.

SOC charges

Our Business Office Assistants will make a preliminary assessment initially. Then you may be referred to our Medical Social Workers. They will assess your socio-economic situation and make appropriate recommendations on how the Hospital can provide assistance.

Several options are available to help our needy patients, including:

• Financial Counselling
• Assistance in the application for Medifund
• Assistance in the application for the use of future Medisave contributions for class B2 or C patients only.

A deposit is normally collected at the time of the patient's admission to cover his estimated hospital bill. The amount varies, depending on the type of cases and the classes of ward chosen. The staff handling your admission will be able to advise you on this.

Generally B2+/B2/C patients using Medisave are not required to furnish a deposit if they have sufficient balance in their Medisave accounts to cover the hospital charges.
For those opting for A/B1 wards, a deposit is required because deduction from Medisave cannot fully cover the hospital charges.

Patients who do not have the money to pay the deposit are not denied admission to the hospital for basic health services provided they are admitted to a Class B2+/B2/C Ward.
Patients seeking admission to class A or B1 wards and who are unable to pay the deposit should re-consider their choice of ward.

For Class A and B1 patients, a deposit is usually collected even if Medisave is used to settle part of of the hospital bill. The deposit covers the difference between the total charges and the maximum Medisave claim amount.
A deposit is required from Class B2+/B2/C patients if their Medisave Accounts do not have sufficient funds. The deposit payment can be made in cash, NETS, credit card, traveller cheques, bank draft or local cheque.

You need to tell the hospital staff handling your admission that you wish to use your Medisave. You will need to sign a 'Consent to Release Medisave/Medishield Information' form which will enable the hospital to access the information via the CPF Board system. You will also be given a Medisave Authorisation Form (MAF) to complete.  This serves as your authorisation for the hospital to submit the claim to CPF Board. MAFs are available at Admissions Office at Block 5 Level 1 and Registration Counter at A&E Department, Preadmission Testing Centre, Business Office, Ambulatory Surgical Centre, Endoscopy Centre and Urology Centre.

Medisave may be used for spouses, children, parents and grandparents (grandparents must be Singapore citizens or permanent residents).

Use of Medisave for non-immediate family members such as siblings, in laws, uncles/aunts and nephews/nieces may be allowed on a case by case basis if the patients are hospitalised in the Class B2 and C wards. An application can be made at the Business Office and it is subject to approval.

The use of Medisave is subject to a withdrawal limit of $450 per day for charges to hospitalisation cases and $300 for day surgery. In addition, there is a separate claim limit for surgical procedures. This ranges from $150 to $5,000, depending on the degree of complexity of the operation. The use of Medisave for psychiatric treatment/ Community Hospital is subject to a withdrawal limit of $150 per day and a maximum of $5,000 and $3,500 per year respectively.

The $450/$300 per day limit covers daily hospital charges eg. ward accommodation, the doctor's attendance fees, medicines, X-ray, investigations, antenatal charges, implants, etc. The limit for surgical procedures covers the fees for the surgeon, anaesthetist and use of operating theatre facilitites.

Medisave can be used to pay for the hospitalisation charges for the delivery of the first four children. For the fifth and subsequent child, the parents will need to have a combined Medisave balance of at least S$15,000 at the time of delivery to be eligible. The withdrawal limits mentioned above will apply.

Medisave withdrawal limits are necessary to ensure that members' Medisave savings are conserved for future medical needs, especially after retirement and during old age. Also, the limits are generally adequate to cover expenses incurred in the B2+, B2 and C class wards fully. However, for hospitalisation expenses incurred in private wards, i.e. Class A and B1, the patient usually has to pay cash out-of-pocket for the part of the bill which Medisave does not cover.

You do not need to produce documentary proof of relationship at the point of admission. However, the patient and/or the Medisave Account holder may be asked to produce the necessary documents as and when requested by the CPF Board during audit checks.

Penalties will be imposed on any person found to have given a false declaration. Unauthorised use of another person's Medisave account would be considered as a criminal offence. The persons involved may be referred to the Police.

Upon your discharge from the hospital and after your hospital bill is finalised, we will submit a claim direct to the CPF Board for deductions from your Medisave Account. Your hospital bill will show the amount deducted from your Medisave account and the outstanding amount to be settled by you, if any.
The CPF Board will send you a statement indicating:

• The name of the patient for whom the deduction was made
• The amount deducted from the Medisave Account and the month it was deducted
• An updated balance in the Medisave Account
  

If you produce a Hospitalisation Identity Card or a Letter of Guarantee on admission, we will send the bill to your employer or insurer, who will work out the amount payable by you, if any. You will sign the Medisave Authorisation Form if you wish to pay your share of the bill using your Medisave.

If the hospital bill exceeds the balance in your Medisave account, you can pay the difference by cash, cheque, NETS or credit card.
If the patient is in a Class B2/C ward, you may apply to use future Medisave contributions to pay the difference by monthly instalment. Staff from Business Office will be able to help you to apply.

For further details of Medisave Scheme, please refer to the Medisave brochure "Medisave, Medishield, Medifund" which is obtainable at the hospital, or click Medisave for more information.
For further clarifications, members can contact the CPF Board at Tel No. 1800 227 0355 (Toll-free) or visit the CPF Board website or the MOH website for more information.

Medishield is a catastrophic medical insurance that helps CPF members and their dependants meet the costs of treatment for serious illness or prolonged hospitalisation.

Medishield was reformed on 1 July 2005, to pay more of the large hospital bills at the Class B2/C level. 

For further details of the Reformed Medishield Scheme, you can visit  the Ministry of Health's website at www.moh.gov.sg or the CPF Board's website at www.cpf.gov.sg, or contact the CPF Board at toll-free hotline: 1800-226 2223.  

Medisave account holders who are Singaporeans or Permanent Residents and have not opted out of Medishield will be covered under this Scheme. Medishield premiums are deducted from their Medisave accounts. Medisave account holders can also use their Medisave to pay the premiums for their dependants to join the Scheme. You can check with the staff handling your admission if you are not sure whether you or your dependants are covered. You may also check with the CPF Board.

If you are covered under Medishield at the time of your hospitalisation, you may claims part of your hospital bill from Medishield.

The tiered co-insurance helps patients with large bills through a reduction in the additional amounts that patients have to pay as the bill increases. For information on the claims limits and examples of how the tiered co-payment works and claim examples, please visit the Ministry of Health's website at www.moh.gov.sg.

Medishield will not pay for treatment of pre-existing illnesses for which the patient has received medical treatment during the 12 months before the start of Medishield cover. Also, Medishield will not cover certain categories of treatment, e.g. congenital anomalies, cosmetic surgery, delivery charges, mental illness and personality disorders.

All you need to do is to inform the staff handling your admission that you wish to claim from Medishield. The hospital will submit the Medishield claim on your behalf to the CPF Board. After processing, the Board will pay directly to the hosptial. The remaining amount which is not covered by Medishield may then be settled by patients either with Medisave or cash or both.

Medifund is a financial assistance scheme to help needy Singaporean patients pay for their medical care.

If you are seeking admission to Class B2 or C wards of government and restructured hospitals and cannot afford to pay the charges, you can apply for Medifund help. Please inform the Admissions or Business Office staff, who will then refer you to the Medical Social Worker.

The Medical Social Worker will interview you and thereafter assist you to apply for Medifund help. You have to complete an application form, which is obtainable from Admissions or Business Office and Social Service Department.

Medifund help is for patients who are facing financial hardship. It is not an entitlement. Patients have to fulfil certain income criteria before the applications can be approved. The amount of help from Medifund will depend on individual circumstances and the patient's financial background. The application will be considered by the Hospital Medifund Committee.

Medifund will not give any support to delivery cases. It will also not pay for respite care.

For further details, please contact the Business Office staff at Tel:6326 5422, or the Medical Social Worker at Tel:6321 4885/4886
Click Medifund or visit the MOH website for more information.

Government officers, pensioners and their dependants who are treated at SGH.

You need to produce the CSC/MBIM and Identity Card to the Admissions Staff handling your admission. You will also need to complete a copy of the Medisave Authorisation Form if you wish to use your Medisave to cover any hospital charges not covered by your Civil Service Medical Benefits.

If you seek to admit to a class of ward accommodation higher than your class entitlement stated in the CSC or MBIM, you will need to pay additional fees as specified by your Medical Benefit Scheme.

After your discharge, your Ministry or Government Department will settle the charges covered by your Civil Service Medical Benefits (CSMB). If you have completed the Medisave Authorisation Form, the hospital will submit the bill directly to the CPF Board who will pay the portion not covered by CSMB through deduction from your Medisave account.
You may pay the difference by cash, cheque, NETS or credit card if you have insufficient Medisave savings.

Under this scheme, when a CSC holder or his dependent admits to his class of entitlement, he pays 20% and his dependent pays 50% of the ward charges. However, if the patient seeks to admit to a higher class, he or his dependant will pay 100% of the ward charges. The rest of the hospital fees are billed to his employer.

Under the CCS scheme, CSC holders and their dependants will co-pay on all the services that are currently reimbursable. The co-payment percentages for CSC holders and their dependants are 15% and 40% respectively if they seek to admit to their class of entitlement. In the event that the patient upgrades to a higher class, a higher percentage of co-payment will be applicable.

The MSO refers to "Medisave cum Subsidised Outpatient" scheme. All newly recruited civil servants as from 1 Jan 1994 fall under this scheme.

The government contributes 1% of gross monthly salary to employees' Medisave accounts up to a maximum of $70 per month. As the patient has no hospitalisation benefits, he has to use his Medisave to settle the hospital bill.

Charges for services not covered by the Civil Service Card include:
The first consultation for private patients for officers under the CPW scheme.
Multi-phasic health screening
Assisted conception procedures, abortions, sterilisations and AIDS screening
These may be paid for by cash, cheques, NETS or credit card.

You can drive here or make use of public transport which are conveniently linked to the hospital.

Click Getting To SGH for more information.

The Hospital's Information Counter staff will be able to assist you to locate a friend or relative admitted to the Hospital. Information Counters are available at Blocks 4, 5 and 7. Alternatively, you can also call our General Enquiry line at Tel: 6222 3322 to request for the information.

The Hospital has a volunteers' programme known as the "Friends of SGH" which provides opportunities for members of the public to volunteer and bring a personal touch and compassion to our patients. You may contact the Volunteer Coordinator, Ms Mumtaj at Tel: 6326 5158 or via email at gclmmn@sgh.com.sg.

Donations and bequests are important sources of support for us as they help provide funding for a wide range of programmes for our patients. They also help make possible the continuing excellence of clinical research and postgraduate education which is essential to maintain high quality patient care.

We welcome any contributions from individual and corporate donors who wish to participate in extending our heritage of service. Donations made to the SGH Endowment Fund are tax exempt. All cheque donations should be made payable to "SGH Endowment Fund"

Please call Tel: 6321 4266 for more information, or send an email to Ms Tan Hwee Ping at gclhtp@sgh.com.sg.