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 Ward Orientation
When you arrive at the ward, our ward staff will orientate you to the ward and the facilities available. An orientation video will also be available for viewing at your leisure. You will then be clerked by the ward doctor - this involves taking a detailed medical history and ordering of tests if necessary.
Daily Ward Routine
The daily routine in the ward includes activities such as ward rounds by doctors, medication, meals, visiting hours and bedtime. However, this routine may vary as laboratory tests, x-ray, treatment and other procedures will take place when required.
Wrist Identification Band
For your safety, a wrist band containing your name, NRIC and ward numbers will be given to you for wearing. Please wear it at all times while in the Hospital as it enables the staff to confirm your identity.
Ward Facilities and Services
Electric Bed
Electric beds are currently available in all A1, B1 and B2 class wards. These beds have easy control buttons for adjusting bed positions and other functions, and have been designed for the safety and convenience of our patients.
Nurse Call Bell
A call bell is attached to your bed panel. Please use it to call for assistance from the ward staff.
Patients' Lockers
Lockers equipped with digital lock are available at your bedside for the safekeeping of your belongings.
Food Service
We cater for Chinese, Indian/Muslim and Western diets. Patients in Class A1 and B1 wards can choose from a selective menu presented through the TV menu available on our in-house TV channel 3, which runs continuously for 24 hours.
All our meals are specially planned by our dietitians to provide a balanced nutritional intake and meet your medical requirements. Special diets are also available to patients who need specific diet control or have special therapeutic needs. Please feel free to approach your ward nurses if you need to arrange for a consultation with one of our dietitians.
Telephone Services
For our patients' convenience, card and coin phones are located at the entrance of wards. There are also coin telephones along the corridors of Class B2 rooms.
Bedside telephones are available in single-bedded and 4-bedded rooms.
Please note that telephone charges for overseas calls are not claimable through Medisave or insurance schemes.
To page using the bedside telephones, please follow the steps below:
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Dial "9" to get a line, followed by the required pager number
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Press "*" twice. Wait for the beeping tone and replace handset.
Handphones
We discourage the use of handphones in the wards as they interfere with medical equipment used to monitor our patients. Please request that your visitors turn off their handphones while in the ward.
Please note that the use of handphones is strictly prohibited in the High Dependency Care and Intensive Care areas.
In-house Entertainment
Radio, television and cable programmes are available in the wards.
Sleeper Units
Sleeper Units are available for single rooms at a rental fee. These are available for use from 9.00pm to 7.00am daily. Please approach the ward nurse for assistance.
Hospitality Services
We provide the following hospitality services (on a fee-for-service basis) to help make your stay more convenient and comfortable :
- Laundry services for your personal clothing
- Arrangements could be made with an external service provider for this service.
- Transportation Services (taxis, limousines and ambulances)
- Transfer to the hospital from the airport or hotel can be arranged to ensure that you have smooth connection.
- The services of an in-house barber is available upon request
- Business Centre Services
- Services such as photocopying and faxing of documents are available.
- Return to Home Country Arrangements
- For foreign patients who have not recovered fully to travel unassisted, our staff could assist you to make arrangements to return to your home country or if you need to seek medical treatment overseas. A suitable medical assistance company would be contacted to provide complete transportation and medical coverage for your trip.
Dealing with Clinical Information
Medical Specialists
During your stay in the Hospital, you will be attended to by a team of doctors comprising medical specialists, assisted by Medical Officers and House Officers. You can identify our medical specialists by their black name tags.
Consent Form
By coming to the Hospital, you have given tacit agreement to general treatment which may be required for your condition. Certain procedures, for example, operations, would require your specific consent in writing.
Before you sign a consent form, our staff will explain to you the nature of the procedure and ensure that you have understood what is involved.
Updates on Your Medical Condition
Your medical records and information on your medical condition are confidential. We will only share this information with you and your next-of-kin. If your immediate family members wish to know more about your condition, they can approach the Nurse Case Coordinator to arrange for a convenient time to meet the doctor. However, as it is not possible for our doctor to update all your family members who may visit you at different times, we request that you appoint one member to be the liaison to discuss any issue with the doctor.
Leaving the Hospital Premises
As your safety and wellbeing is our utmost concern, we advise that you remain within the Hospital premises until you are discharged by your doctor. If you have to leave the ward for any reason, please inform the Nurse-in-charge.
Patients who request to be discharged against doctors' advice will be required to sign an AOR (At Own Risk) form.
Family & Friends
Visiting Hours
To ensure that you and other patients have adequate rest, visiting hours are scheduled twice daily from 12 noon to 2.00pm and 5.00pm to 8.30pm
Generally, not more than two visitors may visit you at any one time during visiting hours. We would also like to request that visitors be sensitive to the needs of other patients during visiting hours.
As children have a low immunity level, we discourage visitors from brigning along their babies and children to the wards, especially the High Dependency and Intensive Care areas. To keep the children occupied, there is a children's playground located at the Quad at Block 6 Level 2.
Visiting the Intensive Care Unit (ICU)
The ICU is a restricted area due to the serious condition of patients warded there. As these patients require alot of rest, only two visitors are allowed at any one time during visiting hours.
Caregivers' Training
SGH provides training for caregivers, including relatives and maids. Qualified trainers will provide information on how to assist the sick or disabled person to bathe, feed, change positions in bed, transfer from bed to chair or vice versa.
The training sessions are conducted over two evenings from 5.00pm to 7.00pm, on Thursday and Friday, except on public holidays. It is necessary for the caregivers to attend the training on both days to complete the course. The training is provided free-of-charge but registration is necessary. For more details, please check with the Nurse Case Coordinator in-charge of the aptient in the ward.
No Smoking
Smoking is prohibited by law throughout the Hospital complex.
Patients Information Enquiries
If you have not informed your relatives and friends of your whereabouts in the Hospital, the Hospital's Information Counter staff will be able to assist them in locating the ward you are in.
Alternatively, they can also call our General Enquiry line at Tel: 6222 3322 to request for the information.
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