Objectives
The experience will enhance the knowledge of the participants in managing a large multi-disciplinary specialist outpatient clinic (SOC) complex.

Content

• Set up, organisation and facilities of SOC (including O & G Centre)
• Appointment services at the Call Centre
• Management of Appointment Resources
  • manpower
  • clinic workflow
  • counter service
  • consultation
  • case notes
  • treatment, procedure and investigation
  • listing for surgery
  • patient education
  • training and development of staff
• Statistical report reviews and their significance to management of daily operations

For Whom

• Nursing Officer/Sister/Ward Manager in-charge of SOC

Duration
1 week

Training Dates/Period
Open

Number of Intakes Per Year
2

Number of Participants Per Intake
6 to 8

Fee
$800 per pax (inclusive of GST)

Enquiries/Registration